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# How to deduct points from a loyalty card

You can add/deduct points to/from a loyalty card. I'll show you how to handle it. Check the video below or follow the step-by-step written guidelines.  
  
First, open a Loyalty Card in the loyalty card builder. We first need to set up a location. Go to general settings (1), locations (2) and press 'add location' (3)  
  
![](https://storage.crisp.chat/users/helpdesk/website/8eda27306aecd000/8f0897fd-1b76-4f56-ae13-4a5d9e_6il1hr.png)  
  
The modal below opens up. The company (1), email address (2) and validation password (3) are required. The email and password are used to sign a merchant into our validation tool. Hit save.  
  
![](https://storage.crisp.chat/users/helpdesk/website/f005e47fdc1b9800/142de1ff-5f0e-40f2-9777-4c1762_28c3fd.png)  
  
Let's sign in to the validation zone, Loyaltycard.mobi/merchant or the validation app. Use the credentials we just set up.  
  
![](https://storage.crisp.chat/users/helpdesk/website/9a67a88a7b7e7800/0961bf20-a599-4c57-b4cd-3415c7_kvxjua.png)  
  
Once logged in, press on 'enter customer code' (1) then hit submit. (2)  
  
![](https://storage.crisp.chat/users/helpdesk/website/fbbeb7f6d99a9800/e1d332c2-7634-4cd6-a7ef-b8bd50_x1zui9.png)  
  
Now enter the number of points you want to subtract. Keep in mind, that for a subtraction, you need to add a '-' in front of the number.  
  
![](https://storage.crisp.chat/users/helpdesk/website/aa8f7b0210e64000/edf1741d-060f-4619-ab4a-29cea0_14pn55x.png)  
  
If done correctly, you'll notice the points' tally decreased with the number of points you entered. So I went from 50 to 20 points.  
  
![](https://storage.crisp.chat/users/helpdesk/website/7965a3b0f4263800/112f7f95-6196-42ae-b608-719393_5ny7no.png)