> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.coupontools.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to void a Loyalty Card User as a merchant

If you suspect fraud, it is possible to void that user. Here's how you take care of that.  
  
Log in to 'https://loyaltycard.mobi/merchant' and log in as a merchant using the credentials of that merchant. You'll find these credentials in the locations of your loyalty card.  
  
![](https://storage.crisp.chat/users/helpdesk/website/2d37a4d24fff6000/a5548d26-6679-40e9-8dc8-3645a9_pxo6za.png)  
  
Let's now look for the customer's unique code which we need to void their card. Navigate to your Loyalty Card's statistics and search for the user.  
  
![](https://storage.crisp.chat/users/helpdesk/website/79bd57b76aa55400/b8870073-ffdc-4370-bbf6-cc4031_1plb2cj.png)  
  
Once logged in on ' 'https://loyaltycard.mobi/merchant' press on 'enter unique customer code (1)' and enter the customer's unique code. Next, press on report void. (2)  
  
![](https://storage.crisp.chat/users/helpdesk/website/9919d059c7d20800/6f402376-64e2-4725-bede-8ec2b2_463yrq.png)  
  
This is what a voided Loyalty Card looks like in the statistics.  
  
![](https://storage.crisp.chat/users/helpdesk/website/cd0366a8759b3000/207e3b5e-ad24-42f3-8822-604e4b_jo0gim.png)