> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.coupontools.com/sitemap.xml
> Use this file to discover available pages before exploring further.
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# My coupons show "this is a protected coupon", how can I disable this?

Have you ever been denied access to a coupon while this message popped up? Then you probably have 'single-use coupon mode' enabled. Follow my lead to disable it!

![](https://storage.crisp.chat/users/helpdesk/website/4c4cc617dc0a0c00/image_qnm8tl.png)

You need to have the exact access URL for access to the coupon. It prevents your coupon from being used multiple times by the same person.

How can I disable this feature?

**1) QUICK FIX**
Open the specific coupon in the coupon builder. Navigate to the advanced settings. (1) Scroll to the bottom of your advanced settings. There you'll find 'enable single-use coupon mode' (2).

![](https://storage.crisp.chat/users/helpdesk/website/4c4cc617dc0a0c00/image_1yohpwu.png)

If switched on, the above mentioned message will appear. Your coupon is protected and the correct access link is needed for access.
If switched off, your coupon is multi-use. Users can use it on multiple devices.

**2) LONG FIX**

Open the specific coupon in the coupon builder.  Navigate to 'Launch' (1). Keep in mind that you first have to activate your coupon for access to the single-use codes. (2) In the last row you'll see 'single-use codes' (3). Click on it. 

![](https://storage.crisp.chat/users/helpdesk/website/4c4cc617dc0a0c00/protected-1_gozc65.png)

The page below opens. Here you can switch between a multi-use or single-use coupons. Switch it to multi-use and the 'this is a protected coupon' message will disappear. 

![](https://storage.crisp.chat/users/helpdesk/website/4c4cc617dc0a0c00/single-use-1_36uerf.png)

|| For access to the single-use codes / single-use coupon mode integration, you'll need a silver or gold license.