If you suspect fraud, it is possible to void that user. Here's how you take care of that.



Log in to 'https://loyaltycard.mobi/merchant' and log in as a merchant using the credentials of that merchant. You'll find these credentials in the locations of your loyalty card.



Let's now look for the customer's unique code which we need to void their card. Navigate to your Loyalty Card's statistics and search for the user.



Once logged in on ' 'https://loyaltycard.mobi/merchant' press on 'enter unique customer code (1)' and enter the customer's unique code. Next, press on report void. (2)



This is what a voided Loyalty Card looks like in the statistics.

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