How to void a Loyalty Card User as a merchant
If you suspect fraud, it is possible to void that user. Here's how you take care of that.
Log in to 'https://loyaltycard.mobi/merchant' and log in as a merchant using the credentials of that merchant. You'll find these credentials in the locations of your loyalty card.
![](https://storage.crisp.chat/users/helpdesk/website/4c4cc617dc0a0c00/image_y786lb.png)
Let's now look for the customer's unique code which we need to void their card. Navigate to your Loyalty Card's statistics and search for the user.
![](https://storage.crisp.chat/users/helpdesk/website/4c4cc617dc0a0c00/uniquecodeofuser_illuj7.png)
Once logged in on ' 'https://loyaltycard.mobi/merchant' press on 'enter unique customer code (1)' and enter the customer's unique code. Next, press on report void. (2)
![](https://storage.crisp.chat/users/helpdesk/website/4c4cc617dc0a0c00/voidloyalty_13wd1nu.png)
This is what a voided Loyalty Card looks like in the statistics.
![](https://storage.crisp.chat/users/helpdesk/website/4c4cc617dc0a0c00/succesfulvoid_1k7f9ey.png)
Log in to 'https://loyaltycard.mobi/merchant' and log in as a merchant using the credentials of that merchant. You'll find these credentials in the locations of your loyalty card.
![](https://storage.crisp.chat/users/helpdesk/website/4c4cc617dc0a0c00/image_y786lb.png)
Let's now look for the customer's unique code which we need to void their card. Navigate to your Loyalty Card's statistics and search for the user.
![](https://storage.crisp.chat/users/helpdesk/website/4c4cc617dc0a0c00/uniquecodeofuser_illuj7.png)
Once logged in on ' 'https://loyaltycard.mobi/merchant' press on 'enter unique customer code (1)' and enter the customer's unique code. Next, press on report void. (2)
![](https://storage.crisp.chat/users/helpdesk/website/4c4cc617dc0a0c00/voidloyalty_13wd1nu.png)
This is what a voided Loyalty Card looks like in the statistics.
![](https://storage.crisp.chat/users/helpdesk/website/4c4cc617dc0a0c00/succesfulvoid_1k7f9ey.png)
Updated on: 19/03/2021
Thank you!