How to cancel my monthly payment subscription?When you sign up for a Coupontools subscription, it is renewed automatically at the end of every period (monthly or yearly).
You can cancel your subscription at any time before the next billing date.
Login to the controlpanel
Click on 'plans & prices' on the right top corner
Click on 'manage plan'
Click on 'Cancel payment subscriptions' and follow the steps.
We do not have refunds. You need to make sure you cancel your account beEinige Leser
Does Coupontools store my credit card details?Clear answer right away from the start: No. Coupontools has no access to your financial data, this transaction and exchange of data only takes place between the external partner and you, Coupontools never gets any access.
"For the processing of its payments, COUPONTOOLS makes use of the services of external professional and specialized partners who operate a payment platform. The online payments are built with the aid of secure protocols. All online payments are subject to the general termsEinige Leser
How can I upgrade my trial version to a paying account?Go to your trial account and follow these steps:
Click on the red 'Buy Now' button on your left menu of the dashboard
You will be able to choose your preferred license.
Enter your credit card details or select PayPal as alternative.
Once your account is activated, you will receive an email with our support options and some useful tips and tricks to get started.Wenig Leser
What is your cancellation policy?CANCELLATION POLICY
These policies apply to all Coupontools software subscriptions and licenses sales.
Before you make a purchase decision, please read about our products to ensure that the software meets your needs. We can also provide support to help you evaluate our software before you make your purchase.
Cancellation Requests: Once your order has been processed, Coupontools does not accept any cancellation requests or RMAs, nor does it provide refunds. Your order is processWenig Leser
Can I have a free trial account?Yes!
We provide a 7-day free trial account.
Click here to register for a free trial account: https://www.coupontools.com/en/registering
After the signup, you’ll receive an email with your username included. You can easily switch plans during your trial period, allowing you to try all the platform’s different features. Switch your plan at the ‘plans and prices’ tab at the control panel. You’ll have access to the following features:
How can I pay yearly instead of monthly?If you want to pay yearly instead of monthly contact our support team or email@example.com.
We'll adjust your account and send you a payment link for a 1 year payment.
We provide 20% additional discount for yearly payments.Wenig Leser
What will happen if I want to upgrade my plan on the day of my billing?The payment system will recalculate the difference if you want to upgrade your plan on the day you have to pay
For example: If you have paid 297 dollars (Silver subscription plan) and you want to upgrade to 397 dollars (Silver+ subscription plan), then the system will add the difference on your next billing date
You can upgrade or downgrade multiple times per billing cycle.
Stripe (our credit card processor) will automatically charge the used package for the used amount of time.Wenig Leser
How many campaigns can I create with my current subscription plan?You can set up unlimited active campaigns but you're limited to the amount of user interactions per subscription plan.
With user interactions we mean:
A coupon is opened through web view or API call
A loyalty card user has received points or stamps
Up to 10,000 user interactions
Up to 30,000 user interactions
Up to 50,000 user interactions
Up to 100,000 user interactionsWenig Leser
How to stop the recurring payments temporary?If you have no need of the Coupontools platform for some period you can stop the payment plan at any time and reactivate it later without losing your account, campaigns and settings. During this period you have still access to your account in trial mode. You can still create campaigns in trial mode.
The maximum duration of your freeze period can be 3 months
Go to 'plans & prices'
Click on 'Cancel payment subscription'
Now you can select 'temporary freeze' or 'caWenig Leser
How can I get a copy of my invoice of Coupontools?You can find a history of all billing invoices in your account.
login to your account
go to 'billing' on the right top corner
select 'billing log'. There you see the history of your invoices.
Need help? Contact firstname.lastname@example.orgWenig Leser
When will Coupontools add VAT to my invoice?When will Coupontools add VAT to my invoice?
We are a Belgium (Europe) based software company, so we are required to follow Belgian law when it comes to invoicing.
For Outside EU based customers = 0% VAT
For all customers in Belgium = 21% VAT
For EU based companies (With a valid VAT number) = 0%
For EU based customers (Without a valid VAT number) = 21%
How to add your VAT number?
If you are an European company you can add your VAT number on the "Company informWenig Leser
What if I need much more user interactions as 250.000 ?We have packages from 10.000 untill 250.000
If you need more then 250.000 we can provide you 2 possibities:
a) You pay after the usage a free of 0.005$/interaction
b) You purchase upfront a large package:
500.000 user interactions
750.000 user interactions
1.000.000 user interactions
More then 1.000.000 ?
Ask us for a custom quote.Wenig Leser
Where can I download my invoices/receipts?In your account you can find all invoices/receipts from each payment you have made.
Note: It can take up to 2 work days before an invoice is generated after a payment.
To download your invoices, click on your username on the top right of your dashboard and select 'Billing'
There you will be redirected to the tab 'Billing' of your account settings.
What is a "user interaction"?A user interaction is defined when:
A coupon is opened through web view or API call.
If a user opens, claims, saves or/and validates a coupon this only defines 1 user interaction.
A user opens and claims the coupon = 1 interaction
A user opens, claims and validates the coupon = 1 interaction.
A loyalty card user has received points or stamps
We do not calculate a "user interaction" when a bot visits the coupon (eg Google crawler, Facebook crawler)Wenig Leser
Where can I find the Terms & Conditions?You can find the license agreement in the control panel.
In the dashboard click on your username on the top right and select 'Billing'
This will redirect you to the 'Billing' page tab and select 'View Terms & Conditions'Wenig Leser
Do I need webhosting?No. All Coupontools services includes secure, quality cloud server webhosting for your coupons. Coupontools uses the best servers, networks and a global CDN to ensure your mobile coupons work reliable and fast.
We have an SLA gold package on our cloud server with an uptime of 99,99%.
Our datacenters are 24/7 protected by external security firms including camera protection.
Our servers use advanced backup systems.
What are the biggest differences between the price packages?Here are the differences between Bronze, Silver and Gold:
10,000 user interactions
Lite campaign builder: With the lite campaign builder you have limited features
You can only change colors for the coupon and upload max 1 logo for all of your coupons.
You cannot place your social media on the coupon.