General Platform Questions
Can we use Google's nearby push notifications with beacons?
Google Nearby Beacons On October 25th, 2018, Google announced that Android will discontinue support for Nearby Notifications from December 6th, 2018, citing misuse of the service resulting in irrelevant and spammy marketing messages being delivered as notifications on Android phones. It
Does Coupontools have price packages between Bronze and Gold?
Yes, we do! Bronze package: Up to 10,000 user interactions for $97. Silver package: Up to 50,000 user interactions for $297 Gold package: Up to 250,00 user interactions for $697 For more information about the difference between our default pricing packages, check this article. Between the Bronze and Silver you have 1 upgrade option. Bron
How to show your company name and email address as sender in your emails
If you're using our mail system to send mails to your audience, you can customize the email sender address and name. How do you do it? There are 2 options. Follow my lead. Open your coupon builder and navigate to the advanced settings (1). There you find the email address sender and sender name. Enter the email address you want to send emails from and enter your company name. (2) Every email sent from this coupon will use that email address and name. !(https://storage.crisp.c
Does Coupontools have a photoshop mockup file so I can create my own templates?
Yes, we do! We have a photoshop file that you can download and use to create your own template images. It contains a PSD example for all type of coupons we currently provide. Here is the download link of the Photoshop file: https://www.controlpanel.center/essential/download/psd/mockup.zip
Can I make a coupon with a transparant background color?
Yes you can make the background color transparant. To make the main body color and the header/footer color transparant simply slide the transparancy slider from right to left on the color selector See example below: Before using the transparancy
How to remove my browsers cache?
When you browse through the internet and visit different sites, your browser saves several contents and data in temporary storage. This temporary storage is called "cache". To get rid of the fluff you should clear the cache from time to time. In the following step by step guides we will show you how to achieve that in the different browsers on your pc. When Websites are not loaded with the latest data, it could be because you have to delete cached files, in order to let the browser download
I forgot my password. How do I reset it?
To reset your password, go to https://www.controlpanel.center/. There you will see 'Forgot password ?', Click on the link and fill in your username and email. If you click on the button 'Send' an email will be sent to y
Which languages do you support on Coupontools?
We support the following languages: Albanian Arabic Bulgarian Chinese (traditional) Croatian Danish Dutch English French German Hebrew Hungarian Italian Japanese Lithuanian Macedonian Norwegian Persian Polish Portuguese Russian Slovenian Spanish Swahili Swedish Thai Turkish Vietnamese These lang
How to add Google Analytics (GA) or Google Tag Manager (GTM) to a coupon?
Adding Google Analytics Edit your campaign Go to 'Advanced settings' Scroll down until you see Attach pixels or tracking codes to your coupon. You can add your code here and it will be loaded on all pages from the coupon campaign. Here is an example analytics code: P.S. your coupon builder has to be in 'Advance
On Request Coupontools Features
In addition to our existing pricing plans and features within those plans, there are also a lot of 'on request features'. I have summarized the most convenient and exciting ones below. COUPON FEATURES Coupon tags Option to label coupons with tags. Mainly used for the admin to have a better and neater coupon overview in the control panel. Redirection button on homepage of your Coupon. Use the Coupon as a Landing Page. You can hyperlink the button to redirect use
Can I customize the login page for my customers?
Yes, you can customize the login page logo, colors, background image. How to update the login page background image? Go to "White label". Go to "Branding" and click on the tab "Customize login page" (layout settings). Upload your own background image. How to update the login page logo? The logo on the login page is displayed in the control panel and e-mails. Go to White Label and select "Branding". Click on the tab " Logo". How to upd
What are the image upload specifications?
Most campaigns require different images with various dimensions. Here's a summary of all possible images for every campaign type. Regular coupon Scratch & Win coupon Spin & Win coupon !(https://storage.crisp.chat/users/helpdesk/website/d7e
Why can't I see the Save2MobileWallet button while testing the coupon on PC?
You can't see these buttons because they're only visible on mobile devices. If you scan the QR code of the coupon URL by phone then you will be able to see those buttons. on PC: On mobile device:
What is the difference between the Lite and Advanced coupon builder?
Lite builder: Logo (max 2 logo's can be uploaded) Coupon image You can only change the colors of the coupon Limited claim actions ( Share on Facebook, Enter personal data, Make a payment ) Limited save methods ( Save2Email, Save2PDF, Print coupon ) Limited validation methods ( QR code, Password validation, Validation widget, Locations password validation ) Fixed expiration date. Description about the coupon
Can Coupontools help CPG or FMCG brands with their coupons?
Consumer packaged goods (CPG) is an industry term for merchandise that customers use up and replace on a frequent basis. Examples of consumer packaged goods include food, beverages, cosmetics and cleaning products. CPG can be contrasted with durable goods (DG), an industry term for merchandise that is not consumed or destroyed in use and is generally not replaced until the merchandise experiences a problem. Examples of durable goods include appliances, furniture and automobiles. Coupontools
How many redeem locations can I set up?
The amount of redeem locations within the packages is variable. Here's an overview per package. BRONZE Within the bronze package, it is possible to have up to 5 different redeem locations. The bronze package is a lightweight package with limited traffic and branding options. If you exceed this package, upgrade to a higher package. e.g. You have a small business with 5 locations. You can create unlimited coupons with max. 5 redeem locations in general. What’s not possible? Using
What is a kiosk and how do I set one up?
A kiosk is a small, stand-alone booth typically placed in high-traffic areas for business or marketing purposes. Easily integrate a coupon, voucher, coupon directory, or a loyalty card in your mobile marketing kiosk so customers can obtain them either by entering their email address or phone number. You can also use it as an opt-in to collect their email addresses and/or phone numbers. To create a kiosk, go to Integrations on the left menu of your Coupontools dashboard and select More Inf
Can I hire Coupontools to design the coupons for me?
Yes, you can hire someone from the Coupontools design team to make the coupons or images for you if: You don't have enough time Don't know how to create quality images on Photoshop It's too technical You can ask us to create your coupon, coupon image, background image, coupon directory and loyalty cards. If you would like to know what the costs will be to do this then you can ask this as a request You can send an email to [firstname.lastname@example.org](mai
What happens if I exceed my user interactions in my package?
In our pricing plans there's a predefined number of user interactions included. More information about what defines a user interactions is provided in this article. Default packages: Bronze = 10 000 user interactions SIlver = 50 000 user interactions Gold = 250 000 user interactions There are also package between our default packages if you need more user interactions: Between
What's the difference between single-use codes and validation codes
The main difference is that single-use codes are meant for secure and unique distribution while validation codes are meant for secure validation. Single use codes "Single use" security mode. Single use codes have a unique coupon URL for every consumer. e.g. digicpn.com/p/abcdef/1234567890 These coupons can only be accessed via the entire URL and can only be validated once. Those single-use codes have nothing to do with validation, but with distribution. There are 4 ways
Can I create a teammate account with restricted access?
Yes, you can create teammates. Go to "settings" and here you will see "teammates" You can create "add teammate" and create a teammate account You can setup which access rights your teammate will have.
The Coupontools affiliate program - How to become a Coupontools Affiliate
Did you already know that Coupontools has an Affiliate Program that allows you to recommend our services and earn money for every paying customer you refer? Let me show you how it works. The affiliate program is also available in USD and other currencies. Where to find it? It's located at your Coupontools account in the left menu. How does it work? The
Can I integrate a support chat (eg Intercom) for my sub accounts?
You are able to setup a livechat tool in the dashboard to chat with your subaccounts. To setup the livechat plugin you need to load the integration script. Go to "White Label" Open "Branding" Go to "Third-party App Installation" Embed the plugin code here Advanced integration: Some plugins can automatically grab the subaccounts name, email, username etc In our integration example below, you can find how you can pass dynamic content to
How to switch from pricing plan while in trial period
While you're in your trial period, you can freely switch from pricing plans to check what plan fits your needs. This is how you do it: Switch button on dashboard Log in to your account. Press on one of the green 'switch plan' button. Click on the switch button from the pricing plan you'd like to switch to. Confirm. Plans & Prices switch option
Can I adjust the amount of campaigns on one of my subaccounts?
Yes, you can increase or decrease the amount of coupons/campaigns they're allowed to put live Here's how you can do it: Go to your sub-account manager in your dashboard click on 'Edit account' Under 'general settings' you'll see tha
How can I give my customers a login to view their coupon statistics?
Step 1 - create a subaccount In the control panel, go to "subaccounts" Create a subaccount for the customer and give access rights to statistics. Step 2 - move a coupon to a subaccount After you created a subaccount you can move an existing coupon to a subaccount. You can go to "campaign overview" and select "actions" and "move" Step 3 - send login credentials to your subaccount From the subaccount dashboard you can send an email to your subaccount
Can I create coupon templates?
Yes, you can save an existing coupon(campaign) as a template. Here is a visual step-by-step guide: 1: go to the coupon overview of your dashboard 2: on the overview, click on 'Actions' and select 'Example' for one of the coupons you want to save as a template !(https://storage.crisp.chat/users/helpdesk/website/8139a4c12366a000/d8eeed0d-17f9-4c91-b3b2-9c5a33_nd15i9
Can I get a notification email if someone has claimed and/or validated their coupon?
Yes, that's possible! Our platform can email you after each claim/validation. To enable it go to advanced settings of your coupon builder and write down your email on 'Notify by email after each claim:' and/or 'Notify by email after each validation:' N
Who is behind Coupontools?
Coupontools headquarters Coupontools was founded in 2013 by Xtreme Internet Solutions BVBA Xtreme Internet Solutions consists of an experienced team of programmers and creative marketing professionals since 2002. We supply various internet services that allow optimal communication with customers and prospects. We are located in Belgium in the centre of Western Europe. Heirbaan 12A, 3650 Dilsen-Stokkem Belgium !(https://storage.crisp.chat/
How do I archive my coupons?
There are 2 ways to archive your coupons . 1. From the coupon overview On the 'coupon overview' page, you can see your list of the campaigns you have created. On the list, click on 'Actions' and select 'Example' on one of your coupons and a pop-up will show up where you can select 'Archived'. Click on the drowpdown list and you will see 'Archived' !(ht
Which distribution methods and integrations are available for each subscription?
Bronze: Distributions: Email Marketing SMS Marketing Website Popups Mobile Marketing Kiosk Social Media QR Codes Mobile Wallet Push Notifications (loyalty cards only) Integrations: Mobile Marketing Kiosk Single Use Codes Smartlinks Unique Code Generator Silver: Every distribution and integration of Bronze Zapier (Our Zapier invitation link)
Is it possible to remove the Coupontools branding?
Yes, if you have a Silver or Gold subscription you can remove all Coupontools branding. When you have a Bronze subscription you are not able to remove Coupontools branding. General account branding Branding of the complete backend & validation widget Login to the control panel. Go to "White label" and select "Branding". Go to "Powered by" tab. Update those values to your own business. Individual coupon branding "Powered by"-settings at the
Can I setup a validity time after the customer has claimed their coupon?
Each coupon has a fixed expiration date. By using a "validity time after claim" you can shift the expiration date based on the users interation. Example usage Create urgency to increase conversions and sales. In the digital age, customer journeys are complex. The buying process meanders between multiple channels and devices. It’s rarely linear. What’s more, the journey to purchase is often lengthy. With such a breadth of choice and range of prices, customers may take da
How do I save my coupon as a template?
There are 2 ways to save your coupon as a template From the campaign overview On the 'Campaigns' page, you can see your list of the campaigns you have created. On the list, click on 'Actions' on one of your coupons and select 'Example' or 'Active' and a pop up will show up. Click on the drowpdown list and you will see 'Template' !(https://storage.crisp.chat
Can I adjust the email sender for emails sent through Coupontools?
By default, the emails sent from our platform, are sent with sender email@example.com. Only if you own a custom domain license we are able to adjust that email sender. A 3-steps domain verification is a required step to confirm ownership of a domain DKIM record SPF record Email verification Step 1 : DKIM record Add a new TXT record with the name mandrill._domainkey.yourdomain.com (just replace yourdomain.com with
Who can I contact if I see that something is not translated or if something is not translated correctly?
You can contact us on the chat support or you can send an email to firstname.lastname@example.org or email@example.com. It will be easier for us if you send us some screenshots so that we know exactly where there are no/incorrect translations.
How to setup a custom login URL on your white label account?
Here's what you need to do in order to avoid errors while logging in in your custom login URL: Go to the Branding page under white label of your dashboard In the Branding page under the 'Settings' tab, you'll see that there's an option saying 'Powered by login URL'. There you can enter your custom login URL NOTE: It will not work if you haven't purchased a custom
How to remove the 'Powered by Coupontools' from my coupon?
This is only possible if you have Silver or Gold Subscription Watch the video to learn how to edit the Powered by settings of your Coupon. Step 1: On the left side of your coupon builder, go to General Settings If you scroll all the way down, you’ll see ‘Powered by name:’ !(https://storage.crisp.chat/users/helpdesk/website/2de41f51c120d600/18d55add-4db2-
How are coupons secured?
Whether you need your customers to print coupons or using their smartphone to redeem, our technology will ensure it is delivered in the most secure and accessible way possible. We provide several security options that are sure to meet your security requirements. Every coupon automatically has basic protection, based on a cookie and a unique coupon code. Single-use coupons Single-use coupon codes are unique links (one-time promotion links wich are unique to each individual). When