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Billing & Pricing
Get to know more about our billing and pricing
What are the biggest differences between the price packages?
Here are the differences between, Lite, , and : 1000 user interactions Lite campaign builder, with the lite campaign builder you have limited features. You can only build a regular coupon and scratch and win coupon Basic distribution methods ( Email, text messaging, webiste integration and social media) : 10,000 user interactions **Lite campaign
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How to stop the recurring payments temporary?
If you have no need of the Coupontools platform for some period you can stop the payment plan at any time and reactivate it later without losing your account, campaigns and settings. During this period you have still access to your account in trial mode. You can still create campaigns in trial mode. Go to 'plans & prices' Click on 'Cancel payment subscription' Now you can select 'temporary freeze' or 'cancel subscription'
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What is a "user interaction"?
"What is a user interaction?" A user interaction is defined when: A coupon is opened through web view or API call. If a user opens, claims, saves or/and validates a coupon this only defines 1 user interaction. E.g. A user opens and claims the coupon = 1 interaction A user opens, claims and validates the coupon = 1 interaction. A loyalty card user has received points or stamps We do not calculate a "user interaction" when a bot visits the coupon (eg Google crawler, Facebook
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How to cancel my monthly payment subscription?
When you sign up for a Coupontools subscription, it is renewed automatically at the end of every period (monthly or yearly). You can cancel your subscription at any time before the next billing date. How? Login to the controlpanel Click on 'plans & prices' on the right top corner Click on 'manage plan' Click on 'Cancel payment subscriptions' and follow the steps. We do not have refunds. You need to make sure you cancel your account before the new billing date.
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How many campaigns can I create with my current subscription plan?
You can set up unlimited active campaigns but you're limited to the amount of user interactions per subscription plan. With user interactions we mean: A coupon is opened through web view or API call A loyalty card user has received points or stamps Up to 10,000 user interactions + Up to 30,000 user interactions Up to 50,000 user interactions + Up to 100,000 user in
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What is your cancellation policy?
CANCELLATION POLICY These policies apply to all Coupontools software subscriptions and licenses sales. Before you make a purchase decision, please read about our products to ensure that the software meets your needs. We can also provide support to help you evaluate our software before you make your purchase. Cancellation Requests: Once your order has been processed, Coupontools does not accept any cancellation requests or RMAs, nor does it provide refunds. Your order is processed when you
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Which payment providers do we support?
With our payment integration you can turn any coupon into a voucher and collect payments. You can enter different API credentials or PayPal account for each voucher. Payments go directly to your payment provider. Coupontools does not take any commission on payments made inside the vouchers. We support 3 payment gateways Paypal Stripe Mollie
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What will happen if I want to upgrade my plan on the day of my billing?
The payment system will recalculate the difference if you want to upgrade your plan on the day you have to pay For example: If you have paid 297 dollars () and you want to upgrade to 397 dollars (), then the system will add the difference on your next billing date You can upgrade or downgrade multiple times per billing cycle. Stripe (our credit card processor) will automatically charge the used package for t
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How can I pay yearly instead of monthly?
If you want to pay yearly instead of monthly contact our support team or sales@coupontools.com. We'll adjust your account and send you a payment link for a 1 year payment. We provide 20% additional discount for yearly payments.
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Where can I download my invoices/receipts?
In your account you can find all invoices/receipts from each payment you have made. To download your invoices, click on your username on the top right of your dashboard and select 'Billing' There you will be redirected to the tab 'Billing' of your account settings. ![](https://storage.crisp.chat/users/helpdesk/websit
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How can I update my password?
Go to 'Settings' on your main dashboard Click on the tab 'Company information' and press 'Reset password' You will receive an email shortly with a password reset link
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Does Coupontools store my credit card details?
Clear answer right away from the start: No. Coupontools has no access to your financial data, this transaction and exchange of data only takes place between the external partner and you, Coupontools never gets any access. "For the processing of its payments, COUPONTOOLS makes use of the services of external professional and specialized partners who operate a payment platform. The online payments are built with the aid of secure protocols. All online payments are subject to the general terms an
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How can I upgrade my trial version to a paying account?
Go to your trial account and follow these steps: Click on the red 'Buy Now' button on your left menu of the dashboard You will be able to choose your preferred license. Enter your credit card details or select PayPal as alternative. Once your account is activated, you will receive an email with our support options and some useful tips and tricks to get started.
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Do I need webhosting?
No. All Coupontools services includes secure, quality cloud server webhosting for your coupons. Coupontools uses the best servers, networks and a global CDN to ensure your mobile coupons work reliable and fast. SLA We have an SLA gold package on our cloud server with an uptime of 99,99%. Protection Our datacenters are 24/7 protected by external security firms including camera protection. Backups Our servers use advanced backup systems. CDN Coupontools uses CloudFlare CDN
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Can I have a free trial account?
Yes! We provide a 7-day free trial account. Click here to register for a free trial account: https://www.coupontools.com/en/registering After the signup, you’ll receive an email with your username included. You can easily switch plans during your trial period, allowing you to try all the platform’s different features. Switch your plan at the ‘plans and prices’ tab at the control panel. You’ll have access to the following features: Coupon builder (lite and advanced) Voucher Builder
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Where can I find the Terms & Conditions?
You can find the license agreement in the control panel. In the dashboard click on your username on the top right and select 'Billing' This will redirect you to the 'Billing' page tab and select 'View Terms & Conditions'
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When will Coupontools add VAT to my invoice?
When will Coupontools add VAT to my invoice? We are a Belgium (Europe) based software company, so we are required to follow Belgian law when it comes to invoicing. For Outside EU based customers = 0% VAT For all customers in Belgium = 21% VAT For EU based companies (With a valid VAT number) = 0% For EU based customers (Without a valid VAT number) = 21% How to add your VAT number? If you are an European company you can add your VAT number on the "Company information" page, accessible t
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How can I get a copy of my invoice of Coupontools?
You can find a history of all billing invoices in your account. login to your account go to 'billing' on the right top corner select 'billing log'. There you see the history of your invoices. Need help? Contact support@coupontools.com
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I have a new credit card. How can I update it?
If you have an active subscription plan you can update your credit card by following next steps. go to "plans & prices" on the left menu of your dashboard Click on "manage credit card settings" Click on "add a new credit card" and add your new card.  You pay after the usage a free of 0.005$/interaction b) You purchase upfront a large package: Gold+ 500.000 user interactions 1197$/month Gold++ 750.000 user interactions 1697$/month Gold+++ 1.000.000 user interactions 2197$/month More then 1.000.000 ? Ask us for a custom quote.
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