• How to stop the recurring payments temporary?

  If you have no need of the Coupontools platform for some period you can stop the payment plan at any time and reactivate it later without losing your account, campaigns and settings. During this period you have still access to your account in trial mode. You can still create campaigns in trial mode. Go to 'plans & prices' Click on 'Cancel payment subscription' Now you can select 'temporary freeze' or 'cancel subscription'Some readers

• What is a "user interaction"?

  "What is a user interaction?" A user interaction is defined when: A coupon is opened through web view or accessed via API call. If a user opens, claims, saves or/and validates a coupon in web view this remaines 1 user interaction. E.g. A user opens, claims and/or validates the coupon = 1 interaction An API call to create, update or validate the coupon = 1 interaction A loyalty card user has received points or stamps We do not calculate a "user interaction" when a bot visits theSome readers

• How to cancel my monthly payment subscription?

  When you sign up for a Coupontools subscription, it is renewed automatically at the end of every period (monthly or yearly). You can cancel your subscription at any time before the next billing date. How? Login to the controlpanel Click on your account name in the right top corner Click on 'Billing' Click on 'Plans and prices' Click on 'Cancel' Confirm and follow the next steps by choosing the reason for your cancellation We do not have refunds. You need to make sureSome readers

• What is your cancellation policy?

  CANCELLATION POLICY These policies apply to all Coupontools software subscriptions and licenses sales. Before you make a purchase decision, please read about our products to ensure that the software meets your needs. We can also provide support to help you evaluate our software before you make your purchase. Cancellation Requests: Once your order has been processed, Coupontools does not accept any cancellation requests or RMAs, nor does it provide refunds. Your order is processed when youSome readers

• Which payment providers do we support?

  With our payment integration you can turn any coupon into a voucher and collect payments. You can enter different API credentials or PayPal account for each voucher. Payments go directly to your payment provider. Coupontools does not take any commission on payments made inside the vouchers. We support 3 payment gateways Paypal Stripe MollieFew readers

• What will happen if I want to upgrade my plan on the day of my billing?

  The payment system will recalculate the difference if you want to upgrade your plan on the day you have to pay For example: If you have paid 297 dollars () and you want to upgrade to 397 dollars (), then the system will add the difference on your next billing date You can upgrade or downgrade multiple times per billing cycle. Stripe (our credit card processor) will automatically charge the used package for tFew readers

• How can I pay yearly instead of monthly?

  If you want to pay yearly instead of monthly contact our support team or sales@coupontools.com. We'll adjust your account and send you a payment link for a 1 year payment. We provide 20% additional discount for yearly payments.Few readers

• Where can I download my invoices/receipts?

  In your account you can find all invoices/receipts from each payment you have made. To download your invoices, click on your username on the top right of your dashboard and select 'Billing' The tab right next to 'Billing' is 'Billing log (1)'. There you will see a list of all your invoices. (https://sFew readers

• How can I update my password?

  Select an option in the top right corner: Click on 'Reset Password': A pop-up will appear: You will receive an email shortly with a password reset link: (https://storaFew readers

• Does Coupontools store my credit card details?

  Clear answer right away from the start: No. Coupontools has no access to your financial data, this transaction and exchange of data only takes place between the external partner and you, Coupontools never gets any access. "For the processing of its payments, COUPONTOOLS makes use of the services of external professional and specialized partners who operate a payment platform. The online payments are built with the aid of secure protocols. All online payments are subject to the general terms anFew readers

• What is your refund policy?

  REFUND POLICY These policies apply to all Coupontools software subscriptions and licenses sales. Before you make a purchase decision, please read about our products to ensure that the software meets your needs. We can also provide support to help you evaluate our software before you make your purchase. Refund Requests: Once your order has been processed, Coupontools does not accept any refund requests, nor does it provide refunds. Your order is completed when the payment was processed and ouFew readers

• Do I need webhosting?

  No. All Coupontools services includes secure, quality cloud server webhosting for your coupons. Coupontools uses the best servers, networks and a global CDN to ensure your mobile coupons work reliable and fast. SLA We have an SLA gold package on our cloud server with an uptime of 99,99%. Protection Our datacenters are 24/7 protected by external security firms including camera protection. Backups Our servers use advanced backup systems. CDN Coupontools uses CloudFlare CDNFew readers

• I have a new credit card. How can I update it?

  If you have an active subscription plan you can update your credit card by following next steps. go to "plans & prices" on the left menu of your dashboard Click on "Add a new credit card" Fill in your card details and save.Few readers

• How can I upgrade my trial version to a paying account?

  Go to your trial account and follow these steps: Click on the red 'Buy Now' button on your left menu of the dashboard You will be able to choose your preferred license. Enter your credit card details or select PayPal as alternative. Once your account is activated, you will receive an email with our support options and some useful tips and tricks to get started.Few readers

• When will Coupontools add VAT to my invoice?

  When will Coupontools add VAT to my invoice? We are a Belgium (Europe) based software company, so we are required to follow Belgian law when it comes to invoicing. For Outside EU based customers = 0% VAT For all customers in Belgium = 21% VAT For EU based companies (With a valid VAT number) = 0% For EU based customers (Without a valid VAT number) = 21% How to add your VAT number? If you are an European company you can add your VAT number on the "Company information" page, accessible tFew readers

• Can I have a free trial account?

  Yes! We provide a 7-day free trial account. Click here to register for a free trial account: https://www.coupontools.com/en/registering After the signup, you’ll receive an email with your username included. You can easily switch plans during your trial period, allowing you to try all the platform’s different features. Switch your plan at the ‘plans and prices’ tab at the control panel. You’ll have access to the following features: Coupon builder (lite and advanced) Voucher BuilderFew readers

• Where can I find the Terms & Conditions?

  You can find the license agreement in the control panel. In the dashboard click on your username on the top right and select 'Billing' This will redirect you to the 'Billing' page tab and where you can find the button 'View Terms & Conditions'Few readers

• How can I get a copy of my invoice of Coupontools?

  You can find a history of all billing invoices in your account. login to your account go to 'billing' on the right top corner select 'billing log'. There you see the history of your invoices. Need help? Contact support@coupontools.comFew readers

• What if I need much more user interactions as 250.000 ?

  What if I need much more user interactions as 250.000 ? We have packages from 10.000 untill 250.000 If you need more then 250.000 we can provide you 2 possibities: a) You pay after the usage a free of 0.005$/interaction b) You purchase upfront a large package: Gold+ 500.000 user interactions 1197$/month Gold++ 750.000 user interactions 1697$/month Gold+++ 1.000.000 user interactions 2197$/month More then 1.000.000 ? Ask us for a custom quote.Few readers