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• What are the biggest differences between the price packages?

  Here are the differences between , and : : 10,000 user interactions Lite campaign builder: With the lite campaign builder you have limited features For example: You can only use our preset colors for the coupon. You cannot place your social media on the coupon. ![](https://storaVery popular

• How to stop the recurring payments temporary?

  If you have no need of the Coupontools platform for some period you can stop the payment plan at any time and reactivate it later without losing your account, campaigns and settings. During this period you have still access to your account in trial mode. You can still create campaigns in trial mode. Go to 'plans & prices' and go to 'manage plan' Click on 'Cancel payment subscription' Now you can select 'temporary freeze' oSome readers

• How many campaigns can I create with my current subscription plan?

  You can set up unlimited active campaigns but you're limited to the amount of user interactions per subscription plan. With user interactions we mean: A coupon is opened through web view or API call A loyalty card user has received points or stamps Up to 10,000 user interactions + Up to 30,000 user interactions Up to 50,000 user interactions + Up to 100,000 user inSome readers

• Which payment providers do we support?

  With our payment integration you can turn any coupon into a voucher and collect payments. You can enter different API credentials or PayPal account for each voucher. Payments go directly to your payment provider. Coupontools does not take any commission on payments made inside the vouchers. We support 3 payment gateways Paypal Stripe MollieSome readers

• What will happen if I want to upgrade my plan on the day of my billing?

  The payment system will recalculate the difference if you want to upgrade your plan on the day you have to pay For example: If you have paid 297 dollars () and you want to upgrade to 397 dollars (), then the system will add the difference on your next billing date You can upgrade or downgrade multiple times per billing cycle. Stripe (our credit card processor) will automatically charge the used package for tSome readers

• How can I update my password?

  Go to 'Settings' on your main dashboard Click on the tab 'Company information' and press 'Reset password' You will receive an email shortly with a password reset linkSome readers

• What is your cancellation policy?

  CANCELLATION POLICY These policies apply to all Coupontools software subscriptions and licenses sales. Before you make a purchase decision, please read about our products to ensure that the software meets your needs. We can also provide solutions to help you evaluate our software before you make your purchase. Cancellation Requests: Once your order has been processed, Coupontools does not accept any cancellation requests or RMAs, nor does it provide refunds. Your order is processed when ySome readers

• How can I pay yearly instead of monthly?

  If you want to pay yearly instead of monthly contact our support team or sales@coupontools.com. We'll adjust your account and send you a payment link for a 1 year payment. We provide 20% additional discount for yearly payments.Some readers

• How can I upgrade my trial version to a paying account?

  Go to your trial account and follow these steps: Click on the red 'Buy Now' button on your left menu of the dashboard You will be able to choose your preferred license. Enter your credit card details or select PayPal as alternative. Once your account is activated, you will receive an email with our support options and some useful tips and tricks to get started.Some readers

• Does Coupontools store my credit card details?

  Clear answer right away from the start: No. Coupontools has no access to your financial data, this transaction and exchange of data only takes place between the external partner and you, Coupontools never gets any access. "For the processing of its payments, COUPONTOOLS makes use of the services of external professional and specialized partners who operate a payment platform. The online payments are built with the aid of secure protocols. All online payments are subject to the general terms anSome readers

• How to cancel my monthly payment subscription?

  When you sign up for a Coupontools subscription, it is renewed automatically at the end of every period (monthly or yearly). You can cancel your subscription at any time before the next billing date. How? Login to the controlpanel Click on 'plans & prices' on the right top corner Click on 'manage plan' Click on 'Cancel payment subscriptions' and follow the steps. We do not have refunds. You need to make sure you cancel your account before the new billing date.Some readers

• Where can I download my invoices/receipts?

  In your account you can find all invoices/receipts from each payment you have made. To download your invoices, click on your username on the top right of your dashboard and select 'Billing' There you will be redirected to the tab 'Billing' of your account settings. ![](https://storage.crisp.chat/users/helpdesk/websitSome readers

• Where can I find the Terms & Conditions?

  You can find the license agreement in the control panel. In the dashboard click on your username on the top right and select 'Billing' This will redirect you to the 'Billing' page tab and select 'View Terms & Conditions'Some readers

• Can I have a free trial account?

  Yes! We provide a 7-day free trial account. Click here to register for a free trial account: https://www.coupontools.com/en/registering After the signup, you’ll receive an email with your username included. You can easily switch plans during your trial period, allowing you to try all the platform’s different features. Switch your plan at the ‘plans and prices’ tab at the control panel. You’ll have access to the following features: Coupon builder (lite and advanced) Loyalty Card BuiSome readers

• I have a new credit card. How can I update it?

  If you have an active subscription plan you can update your credit card by following next steps. go to "plans & prices" on the left menu of your dashboard Click on "manage credit card settings" Click on "add a new credit card" and add your new card. ![](https://storage.crisp.chat/users/helpdeskSome readers

• Do I need webhosting?

  No. All Coupontools services includes secure, quality cloud server webhosting for your coupons. Coupontools uses the best servers, networks and a global CDN to ensure your mobile coupons work reliable and fast. SLA We have an SLA gold package on our cloud server with an uptime of 99,99%. Protection Our datacenters are 24/7 protected by external security firms including camera protection. Backups Our servers use advanced backup systems. CDN Coupontools uses CloudFlare CDNSome readers

• How can I get a copy of my invoice of Coupontools?

  You can find a history of all billing invoices in your account. login to your account go to 'billing' on the right top corner select 'billing log'. There you see the history of your invoices. Need help? Contact support@coupontools.comSome readers

• When will Coupontools add VAT to my invoice?

  We are a Belgium based software company, so we are required to follow Belgian law when it comes to invoicing. For Outside EU based companies or customers = 0% VAT For all customers in Belgium = 21% VAT For EU based companies (With a valid VAT number) = 0% For EU based customers (Without a valid VAT number) = 21%Some readers

• What is a "user interaction"?

  "What is a user interaction?" A user interaction is defined when: A coupon is opened through web view or API call. If a user opens, claims, saves and validates a coupon this only defines 1 user interaction. A loyalty card user has received points or stamps We do not calculate a "user interaction" when a bot visits the coupon (eg Google crawler, Facebook crawler)Few readers