• How to export statistics and captured data to an Excel file?

  Here's how you can see the statistics list properly on your Excel: 1: First you select the statistics of your campaign in your dashboard 2: Click on 'export' and then either click on 'Export without filters' or 'Setup filters' ![](https://storage.crisp.chat/users/helpdesk/website/4c4cc617dc0a0c00/image_187cdf1.pnSome readers

• Where can I find my captured data of my coupon?

  To find your captured data, go to the coupon overview on your dashboard and click on 'Actions' of the coupon you would like to see the captured data from After you have clicked on 'Actions', select 'Statistics' If you scroll all the way down, you will find a list of all the people who has claimed anFew readers

• Which data & cookies are stored?

  Coupons IP address Tracking cookie (if the same user opens the coupon again later it will recognize the same coupon) Device type (Apple, Windows, Android, etc) Date/time Status; opened, claimed, validated. Redeem location (only if it's known) Other data can be collected, but that depends on the settings which you have setup in your campaign. If you create a campaign with data capture where you ask for the first and name these data will be stored on our servers too. GPS lFew readers

• How to remove (test) campaign statistics?

  After you have created and tested a new coupon and you want to activate it, it is best to remove your testing statistics so your campaigns starts with empty statistics. There are 2 ways to remove statistics from your coupons. Note: this action cannot be undone! Data will be removed permanently! The first way is to go to the statistic page of any coupon. There you will see a red button right next to the 'Export' button that says 'Remove statistics' ![](https://storage.crisp.chat/users/helpdeskFew readers

• Where can I find my social login data?

  The social login data is stored on your coupon statistics. You can find the statistics by going to your campaign overview in your dashboard and select 'statistics' at a coupon where you have social login enabled.Few readers

• Why are my statistics not showing the correct timestamp?

  If you don't see the correct date & time results in the coupon statistics you have to verify if your coupon time zone is correct. By default our statistics are stored in UTC time zone. You are able to adjust the time zone per campaign. How do I adjust this? Go to General Settings on the left menu of your coupon builder and there you can update your time zone. ![](https://storage.crisp.chat/usFew readers

• I exported the stats to excel/csv but it's unreadable. How to fix it?

  A CSV file can be Colon or semicolon The colon and the semicolon are two types of punctation. They look very similar. The colon is the one composed of two vertical dots ":". Semicolon also knwon as a "semi", looks lika a comma with a dot on top, like this ";". In USA semi colon is used mostly in Europe colon. How to change your account settings from colon to semi colon and vise versa? go in your control panel to "settings" Select "Dashboard settings" CSV file seperator (here you can swFew readers