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All the information you need about setting up your coupons
Can I setup secure "single use" coupons?
Every coupon has a multi-use coupon URL e.g. digicpn.com/p/abcdef. This method offers a basic protection based on a cookie in the consumer's device. Consumers can forward their coupon URL to friends or use the same coupon on multiple devices. "Single use" security mode. Single use codes have a unique coupon URL for every consumer. e.g. digicpn.com/p/abcdef/1234567890 These coupons can only be validated once. How to use
I want to limit my amount of claims or validations for my coupon. Is this possible?
Yes, that's possible. If you want to limit the amount of claims or validations go to 'General settings' of your coupon builder. FEW THINGS TO KEEP IN MIND
What's the difference between Claiming, Redeeming and Validating?
Claiming You can set a claim action on our coupons which consumers must perform before they can claim (= use) the coupon. We offer the following claim actions: Share coupon on Facebook Enter a promotional code Install an app Watch a video Make a payment Enter personal data + Make a payment Watch a video + Enter personal data Watch a video + Make a payment Redeeming When a consumer presents the claimed coupon at the point of sale to make use of the offer, that's calle
How to change the status of your campaign from 'Example' to 'Active' ?
There are 2 methods to change the status of your coupon from ‘Example’ to ‘Live’ From the campaign overview On the 'Campaigns' page, you can see your list of the campaigns you have created. Click on 'Actions', select 'Example' and a pop-up will show up. Click on the text 'Test campaign' and you'll see a drowpdown list. you'll see an option that says 'Active'. After that click on 'Change status'. ![
Can I make vouchers with a payment integration?
Yes, that is possible! Our coupons can be turned into a voucher which allows you to collect payments. To set this up, create a new coupon. After you have set up your coupon design it's time to set up the payment method by going to 'Claim Action(s)' and select 'Edit Action' You will automatically go to the payment
Can I add multiple redeem locations on my coupon?
Yes, you can add multiple locations. To do this, simply click on 'Add location' on the location section of your coupon builder. You are limited to the amount of locations you can add per subscription: : Up to 5 redeem locations : Unlimited redeem locations : Unlimited redeem locations How to add? Add location It will al
Can I automatically reset a coupon after validation or expiration?
Yes, we have 2 settings to reset the coupon status. Where can I find those settings? Coupon builder Select "Advanced settings" on the left and you will see reset coupon after validation and reset coupon after expiration Now you'll find : Time to reset coupon after validation Time to reset coupon after expiration !(https://storage.crisp.chat/users/helpdesk/website/4c4cc617dc0a0c00/image_1
How do I display unique promo codes / own imported validation codes on my coupon?
To **** on the validation page of your coupon, go to Validation methods in the After Claim in the coupon builder and enable Display your own imported validation codes:. A button will pop up next to it where you can manage/upload your own unique codes C
How do I change the description on my coupon?
To change the description of your coupon, go to 'General Settings' on your coupon builder and select the 'Description' tab.
Where can I change the language of the coupon?
Our coupons have multi-language support. We already support 20+ languages. By default the language is based on "auto-detection" based on the user's browser language. You can setup a fixed language instead of auto detection. Edit campaign Go to 'General Settings' Here you'll see: "Campaign language" ![
Is it possible to save the coupons in my mobile wallet like Apple Wallet, Apple Passbook, WalletPasses for Android?
Yes, each coupon can be stored in the Apple Wallet or Android WalletPasses. Watch the video for some guidance! Where can I enable the Save2MobileWallet feature? To enable this on our Beta coupon builder, go to 'After Claim' and click on the sub menu 'Save options'. There you will see the option 'Save2MobileWallet' !(https://storage.cris
Can I geo track with Coupontools?
Yes, that's possible! We have an option in the advanced coupon builder (White Label / Enterprise Label) where you can turn on 'Ask customer GPS location'. If customers allow their GPS to be turned on then you will be able to see on your statistics CSV file where they have opened and claimed your coupon.
Can I receive an email notification if a customer has claimed and/or validated their coupon?
Yes, that is possible. To do this go to advanced settings of your coupon builder (NOTE: this is only possible if you have Silver or Gold subscription) As second and third option you will see 'Notify by email after each claim:' and 'Notify by email after each validation:' There you enter your email addre
my coupons show "this is a protected coupon", how can I disable this?
Have you ever been denied access to a coupon while this message popped up? Then you probably have 'single-use coupon mode' enabled. Follow my lead to disable it! You need to have the exact access URL for access to the coupon. It prevents your coupon from being used multiple times by the same person. How can I disable this feature? 1) QUICK FIX Open the specific coupon in the coupon builder. Navigate
How do I send push notifications to my customers who saved their coupon/voucher in their mobile wallet?
To send a push notification to your customers who saved your coupon/voucher in their mobile wallet, do the following: Coupon/Voucher Go to the Launch section in the coupon/voucher builder of the coupon/voucher you would like to send a push notification Under distribution methods you will see Wallet push notifications !(https://storage.crisp.chat/users/helpdesk/website/4c4cc617dc0a0c00
How does the layout section of the coupon builder work?
In the layout section of your coupon builder you can change the look and feel of the coupon the way you want it to be. Here is a guide about the layout section Coupon Style Choose the style of your coupon. These are the style that we have: Logo Upload the logo of your company or the company you work with
How do I change the coupon value on my coupon?
To change the discount value of your coupon, go to Validate options under 'After Claim' on your coupon builder. Under 'Show the coupon value' you are able to change the discount value text to something else Here is how the text look like on the detailed coupon information after claim !(https://storage.crisp.cha
How do I use background patterns on my coupons?
We have several template patterns in our system that you can use as background for your coupon. You can also upload your own picture, pattern or GIF as a logo or coupon image Sizes: LOGO: 500 px x 100px COUPON IMAGE: maximum width/height 620px BACKGROUND: Any sizes are OK.** Keep in mind that you won't see much background because of the space that the coupon takes in on a smartphone. The background will be visible mostly on laptops, desktops and tablets.
What's the lookup tool and how does it work?
The lookup tool allows you to void specific coupons. If you accidentally sent out a coupon to a wrong recipient, it's possible to void that specific coupon for that customer. This means the coupon will can't be validated by the recipient. Keep in mind, this feature is on request! Reach out to our support team by chat or mail (email@example.com) to have it activated in your account. Here's how to use the feature properly! **(1) If you requested the feature, it will pop-up at the left-sid
[VIDEO] How to create a coupon?
How to change the date format of your campaign
It is possible to edit the date format for every campaign individually. Follow my lead on how you take care of this. Open a campaign (coupon or voucher) in the builder. Navigate to general settings. The date format feature is located just below the 'Timezone' setting. Press on the drop-down to select the date notation of your preference. Beware of: the date format affects all date notations
How to copy / duplicate a digital campaign
To save you some time and work, it is possible to duplicate campaigns. It's possible for all our campaign types. In this example, I'll duplicate a digital Coupon with you. Let's duplicate a Coupon (LEGACY) Navigate to the Coupon overview (1). Select the 'actions' dropdown list (2). Select 'duplicate' (3). The modal below pops up. Ente
Can Coupontools design digital campaigns/coupons for me? How does it work?
It is possible to hire our graphic designer Dena, to create outstanding digital campaigns for you. If you're looking for beatiful campaign designs, you can add an order. How do you this? Log in to your Coupontools account and press 'add order' in your dashboard. Another option is to get in touch with us and provide us all necessary details regarding your digital campaign. Here's how it works: Old builder !(
How do display a share button on your coupon
It is possible for you to allow people to share your coupon. Let's set it up! Open a digital coupon in your coupon builder. Go to 'after claim' (1) and scroll down. Enable 'share coupon' (2). Set up a button text. (3) Where will the button be displayed on the coupon? On the after claim page. Right below the save and redeem button. !(https://storage.crisp.chat/users/helpdesk/website/4c4c
How do I enable/change the coupon value?
To change the coupon value on the validation page, head to **** in After Claim in your coupon builder. In the Validations methods page you will see Show the coupon value: There you have the option to change the Discount value: text. Change the text to whatev
How to send location-based push notification to a coupon saved in a mobile wallet
It is possible to send push notifications based on the user's location. There are 2 requirements in order to do this. Follow my lead to set it up! Open a digital coupon in your coupon builder. Open the general settings (1) and click on locations (2). Press 'add location' (3) !(https://storage.crisp.chat/users/helpde
How to set up an (flexible) expiration date for your coupon
All digital campaigns designed with Coupontools, should have an expiration date before going live. Follow my lead to set up a (flexible) expiration date. There are 3 types of expiration dates: 1) the fixed expiration date. 2) the flexible expiration date 3) the expiration date after the claim was completed. 1. Fixed expiration date Campaign becomes unavailable after this date. People can't redeem your coupon anymore. Open your coupon in the coupon builder. Navigate to the 'general settings'
How to set up a (flexible) start date for your coupon
It is possible to set up a fixed start date or flexible start date for your coupon. The start date is the date your coupon will become available. Before the start date, users who stumble on your coupon get the modal below and the opportunity to receive an email notification when the coupon becomes available. This is what the modal looks like: 1. The fixed start date It's a fixed date in the future when t
Features you can't adjust while your digital coupon is active
There are a few features in the coupon builder you can't adjust anymore when you switch your digital coupon's status from 'example' to 'active'. Why? That's because when you launch a campaign, all campaign data is stored in our databases. If you adjust these critical features while the campaign is active, it disorders and changes the current campaign flow. Those features will be locked as soon as you switch your campaign's status from 'example' to 'active'. !(https://storage.crisp.chat/
Can I limit the number of opens / user interactions for a coupon?
Yes, that's possible. Our billing works based on user interactions. So we give you complete control of how you would like to use them. Follow my lead to learn how to set up a limit on the number of opens. Why would you do it? To prevent that you or the businesses your launching campaigns for exceeds the maximum number of user interactions in
How to validate a Coupon that's stored in the Mobile Wallet
There are 2 methods to validate Coupons that are stored in the Mobile Wallet: In Mobile Wallet validation If you enable barcode or QR Code validation, you can validate it directly in the wallet. The customer shows the coupon in the Mobile Wallet to the cashier. The cashier scans the QR Code or barcode that's displayed on the Coupon. If saved to the wallet, it's also possible to r
What's the difference between single-use and multi-use coupons?
The difference between single-use and multi-use coupons is one of the most frequently asked questions. I'll carefully explain the difference between single-use and multi-use coupons in this article. 1. Single-use coupons Digital single-use coupons are, like the name already reveals, meant for single use only. People can only use it one time. This is how a single-use coupon URL looks: (It's just an example of the URL format) https://digicpn.com/p/1a2b3c/d7b6ysd9kbjg9pykiy3qb -> the suffix i
How to create a coupon that jumps directly to the validation page
It is possible to skip specific pages on the coupon and jump immediately to the validation page. Follow my lead to learn how to configure it. Open your coupon in the coupon builder. Let's disable the first page: the home page. Navigate to 'home page' and disable the home page. Make sure that you don't require any claim actions (1). Select 'no action required' (2). !(https://storage.cr
How to share your coupon on Facebook with a custom image
It is possible to share your coupon on Facebook using a custom image instead of your coupon image. The setup: First, open your coupon in your coupon builder and navigate to the 'advanced settings' (1) . Go to 'share settings' (2). Select 'custom image' in the 'image shared on Facebook' dropdown (3). Before uploading your custom image (4), learn more about what size you should use for the desirable result (4). !(https://storage.crisp.chat/users/helpdesk/website/4c4cc617dc0a0c00/customsh
Where can I adjust the terms&conditions text on my coupon?
Where can I adjust the terms&conditions text on my coupon? You can adjust those in the general settings, and select "terms" on top.
How can I setup split payment transfers with Stripe or PayPal?
How can I setup split payment transfers with Stripe or PayPal? _Example usage: _ You are building a voucher for a client and you want to transfer 90% to the client's account and 10% to your own account. Manually: You can collect all payments into your own Stripe or PayPal account and pay the balance weekly or monthly to your clients. You can view and export all purchases per voucher in our detailed statistics. Read here how to export all data: https://help.coupontools.com/en/article/ho
Can I use your coupons as a landing page for a PPC ad?
Can I use your Coupons as a landing page for a PPC ad? Sure you can use Coupontools Coupons combined with your ads. With Coupontools Coupons as your landing page you can track back your ads from an ad click to an in-store validation. In this article I'll give you our best practices. Which URL to use? All our Coupons are HTML5 and have a unique URL for every campaign. You can use that URL as a landingspage. Please note you can also use UTM tags in Coupontools to track each individual C
How do I add or remove the icons for website, facebook, phone and email on a coupon?
In this article we will show you how to remove or update social media and other icons of your coupon. Go to the coupon builder. Go to Advanced Settings on the left menu of your coupon builder. In the Advanced Settings section you will see Company and Social Media. Company Here you can add the URL of your website , email address, phone number and/or WhatsApp icon on the coup
Can I setup my own local payment provider to accept payments in coupons?
Yes you can setup your own payment provider. You can see below how that works: Create a coupon and select claim method "make a payment". Select as payment method: "custom URL". Enter here the URL where you want to develop your own payment integration. Example: https://www.yourdomain.com/pay.php Consumer view: The the consumer opens the coupon and on the payment page we will redi
How do I setup extra buttons on my validation page of my coupon?
To setup extra buttons on the validation page, navigate to Validation methods under After Claim of your coupon builder. If you scroll down a little bit you will eventually see 'Show a redirect button (1),(2),(3) and (4) !(https://storage.crisp.ch
The coupon preview image is broken or incorrect. Can I update it?
Yes you can. Go to the coupon overview , edit the coupon. Make a very small change to your coupon title or subtitle by going to Homepage on the left menu of your coupon builder. Save it Remove your last update and save it again. If you now go back to your overview, you'll see a "preview image coming soon" screen for that specific coupon. After 5-10 minutes you should see a new correct preview image.