• What's the difference between Claiming, Redeeming and Validating?

  Claiming You can set a claim action on our coupons which consumers must perform before they can claim (= use) the coupon. We offer the following claim actions: Share coupon on Facebook Enter a promotional code Install an app Watch a video Make a payment Install an app Redeeming When a consumer presents the claimed coupon at the point of sale to make use of the offer, that's called redeeming. Redeeming is a term that relates to the point of view of the consumer. VaPopular

• Can I setup secure "single use" coupons?

  Every coupon has a multi-use coupon URL e.g. digicpn.com/p/abcdef. This method offers a basic protection based on a cookie in the consumer's device. Consumers can forward their coupon URL to friends or use the same coupon on multiple devices. "Single use" security mode. Single use codes have a unique coupon URL for every consumer. e.g. digicpn.com/p/abcdef/1234567890 These coupons can only be validated once. How to use "Popular

• What's the difference between single-use and multi-use coupons?

  The difference between single-use and multi-use coupons is one of the most frequently asked questions. I'll carefully explain the difference between single-use and multi-use coupons in this article. 1. Single-use coupons Digital single-use coupons are, like the name already reveals, meant for single use only. People can only use it one time. This is how a single-use coupon URL looks: (It's just an example of the URL format) https://digicpn.com/p/1a2b3c/d7b6ysd9kbjg9pykiy3qb -> the suffix iPopular

• How do I send push notifications to my customers who saved their coupon/voucher in their mobile wallet?

  To send a push notification to your customers who saved your coupon/voucher in their mobile wallet, do the following: Coupon/Voucher Go to the Launch section in the coupon/voucher builder of the coupon/voucher you would like to send a push notification Under distribution methods you will see Push notifications ![](https://storage.crisp.chat/users/helpdesk/website/4c4cc617dc0a0c00/image_Some readers

• I want to limit my amount of claims or validations for my coupon. Is this possible?

  Yes, that's possible. If you want to limit the amount of claims or validations go to 'General settings' of your coupon builder. || (NOTE: this is only possible if you have Silver or Gold subscription) FEW THINGS TO KEEP IN MIND || IF TRYING IN EXAMPLE MODE, THE NUMBER OF TIMES YOU CLAIMED THE COUPON WILL COUNT WHEN SWITCHING STATUS FROM EXAMPLE TO ACTIVE. | MY RECOMMENDATION: DUPLICATE THE COUPON. ONE FOR TESTING ONE FOR GOING LIVE TO PREVENT YOURSELF FROM ANY ISSUES DURING YOUR CAMPAISome readers

• How do I display unique promo codes / own imported validation codes on my coupon?

  To display unique promo codes on the validation page of your coupon, go to Validation methods in the After Claim in the coupon builder and enable Display your own imported validation codes:. A button will pop up next to it where you can manage/upload your own unique codes CSome readers

• How to change the status of your campaign from 'Example' to 'Active' ?

  There are 2 methods to change the status of your coupon from ‘Example’ to ‘Live’ From the campaign overview On the 'Campaigns' page, you can see your list of the campaigns you have created. Click on 'Actions' and hover over 'Status'. An extra menu will open where you can select 'Active' From the coupon builder You can also change the status of your campaign inside the coupon builder. On the lefSome readers

• Can I automatically reset a coupon after validation or expiration?

  Yes, we have 2 settings to reset the coupon status. Where can I find those settings? Coupon builder Select "Advanced settings" on the left and you will see reset coupon after validation and reset coupon after expiration Now you'll find : Time to reset coupon after validation Time to reset coupon after expiration ![](https://storage.crisp.chat/users/helpdesk/website/4c4cc617dc0a0c00/image_1Some readers

• Is it possible to save the coupons in my mobile wallet like Apple Wallet, Apple Passbook, PassWallet for Android?

  Yes, each coupon can be stored in the Apple Wallet or Android PassWallet. Watch the video for some guidance! Guidelines save2mobilewallet Where can I enable the Save2MobileWallet feature? To enable this on our Beta coupon builder, go to 'After Claim' and click on the sub menu 'Save options'. There you will see the option 'Save2MobileWallet' ![](https://storage.crisp.Some readers

• Can I add multiple redeem locations on my coupon?

  Yes, you can add multiple locations. To do this, simply click on 'Add location' on the location section of your coupon builder. You are limited to the amount of locations you can add per subscription: Legacy pricing: Lite and Bronze: Up to 5 redeem locations Silver and Gold: Unlimited redeem locations How to add? Add location It will allSome readers

• Where can I change the language of the coupon?

  Our coupons have multi-language support. We already support 20+ languages. By default the language is based on "auto-detection" based on the user's browser language. You can setup a fixed language instead of auto detection. Edit campaign Go to 'General Settings' Here you'll see: "Campaign language"Few readers

• My coupons show "this is a protected coupon", how can I disable this?

  Have you ever been denied access to a coupon while this message popped up? Then you probably have 'single-use coupon mode' enabled. Follow my lead to disable it! You need to have the exact access URL for access to the coupon. It prevents your coupon from being used multiple times by the same person. How can I disable this feature? 1) QUICK FIX Open the specific coupon in the coupon builder. NavigateFew readers

• How does the layout section of the coupon builder work?

  In the layout section of your coupon builder you can change the look and feel of the coupon the way you want it to be. Here is a guide about the layout section Coupon Style Choose the style of your coupon. These are the style that we have: Logo Upload the logo of your company or the company you work with || Make sure you upload the correct size. The image should have a width of 500px andFew readers

• How to set up an (flexible) expiration date for your coupon

  All digital campaigns designed with Coupontools, should have an expiration date before going live. Follow my lead to set up a (flexible) expiration date. There are 3 types of expiration dates: 1) the fixed expiration date. 2) the flexible expiration date 3) the expiration date after the claim was completed. 1. Fixed expiration date Campaign becomes unavailable after this date. People can't redeem your coupon anymore. Open your coupon in the coupon builder. Navigate to the 'general settings'Few readers

• What's the lookup tool and how does it work?

  The lookup tool allows you to void specific coupons. If you accidentally sent out a coupon to a wrong recipient, it's possible to void that specific coupon for that customer. This means the coupon will can't be validated by the recipient. Keep in mind, this feature is on request! Reach out to our support team by chat or mail (success@coupontools.com) to have it activated in your account. Here's how to use the feature properly! **(1) If you requested the feature, it will pop-up at the left-sideFew readers

• Can I geo track with Coupontools?

  Yes, that's possible! We have an option in the advanced coupon builder (Silver / Gold) where you can turn on 'Ask customer GPS location'. If customers allow their GPS to be turned on then you will be able to see on your statistics CSV file where they have opened and claimed your coupon.Few readers

• How do I use background patterns on my coupons?

  We have several template patterns in our system that you can use as background for your coupon. You can also upload your own picture, pattern or GIF as a logo or coupon image Sizes: LOGO: 500 px x 100px COUPON IMAGE: maximum width/height 620px BACKGROUND: Any sizes are OK.** Keep in mind that you won't see much background because of the space that the coupon takes in on a smartphone. The background will be visible mostly on laptops, desktops and tablets. || (NOTE: We advisFew readers

• How do I change the description on my coupon?

  To change the description of your coupon, go to 'General Settings' on your coupon builder and select the 'Description' tab.Few readers

• [VIDEO] How to create a coupon?

  How to create a couponFew readers

• Can I receive an email notification if a customer has claimed and/or validated their coupon?

  Yes, that is possible. To do this go to advanced settings of your coupon builder (NOTE: this is only possible if you have Silver or Gold subscription) As second and third option you will see 'Notify by email after each claim:' and 'Notify by email after each validation:' There you enter your email addreFew readers

• How do I change the coupon value on my coupon?

  To change the discount value of your coupon, go to Validate options under 'After Claim' on your coupon builder. Under 'Show the coupon value' you are able to change the discount value text to something else Here is how the text look like on the detailed coupon information after claim ![](https://storage.crisp.chaFew readers

• How to change the date format of your campaign

  It is possible to edit the date format for every campaign individually. Follow my lead on how you take care of this. Open a campaign (coupon or voucher) in the builder. Navigate to general settings. The date format feature is located just below the 'Timezone' setting. Press on the drop-down to select the date notation of your preference. Beware of: the date format affects all date notationsFew readers

• How do display a share button on your coupon

  It is possible for you to allow people to share your coupon. Let's set it up! Open a digital coupon in your coupon builder. Go to 'after claim' (1) and scroll down. Enable 'share coupon' (2). Set up a button text. (3) Where will the button be displayed on the coupon? On the after claim page. Right below the save and redeem button. ![](https://storage.crisp.chat/users/helpdesk/website/4c4cFew readers

• How to copy / duplicate a digital campaign

  To save you some time and work, it is possible to duplicate campaigns. It's possible for all our campaign types. In this example, I'll duplicate a digital Coupon with you. || The duplicate flow is the same for all campaigns! Navigate to the 'Campaigns'(1). Select 'Actions'(2) and select 'Copy'(3). The modal below pops up. Enter a name (4) for the duplicated coupon andFew readers

• Can Coupontools design digital campaigns/coupons for me? How does it work?

  It is possible to hire our graphic designer Dena, to create outstanding digital campaigns for you. If you're looking for beatiful campaign designs, you can add an order. How do you this? Log in to your Coupontools account and press 'add order' in your dashboard. Another option is to get in touch with us and provide us all necessary details regarding your digital campaign. Here's how it works: Old builder ![](Few readers

• How to send location-based push notification to a coupon saved in a mobile wallet

  It is possible to send push notifications based on the user's location. There are 2 requirements in order to do this. ||| 1. The user needs to save the digital coupon to their Mobile Wallet in order to receive push notifications. 2. The user needs to enable GPS location on their device. Follow my lead to set it up! Open a digital coupon in your coupon builder. Open the general settings (1) and click on locations (2). Press 'add location' (3) ![](https://storage.crisp.chat/users/helpdeFew readers

• How do I enable/change the coupon value?

  To change the coupon value on the validation page, head to Validation methods in After Claim in your coupon builder. In the Validations methods page you will see Show the coupon value: There you have the option to change the Discount value: text. Change the text to whatevFew readers

• How to validate a Coupon that's stored in the Mobile Wallet

  There are 2 methods to validate Coupons that are stored in the Mobile Wallet: In Mobile Wallet validation If you enable barcode or QR Code validation, you can validate it directly in the wallet. The customer shows the coupon in the Mobile Wallet to the cashier. The cashier scans the QR Code or barcode that's displayed on the Coupon. If saved to the wallet, it's also possible to rFew readers

• How to set up a (flexible) start date for your coupon

  It is possible to set up a fixed start date or flexible start date for your coupon. The start date is the date your coupon will become available. Before the start date, users who stumble on your coupon get the modal below and the opportunity to receive an email notification when the coupon becomes available. This is what the modal looks like: 1. The fixed start date It's a fixed date in the future when tFew readers

• How to share your coupon on Facebook with a custom image

  It is possible to share your coupon on Facebook using a custom image instead of your coupon image. The setup: First, open your coupon in your coupon builder and navigate to the 'advanced settings' (1) . Go to 'share settings' (2). Select 'custom image' in the 'image shared on Facebook' dropdown (3). Before uploading your custom image (4), learn more about what size you should use for the desirable result (4). ![](https://storage.crisp.chat/users/helpdesk/website/4c4cc617dc0a0c00/customshFew readers

• Features you can't adjust while your digital coupon is active

  There are a few features in the coupon builder you can't adjust anymore when you switch your digital coupon's status from 'example' to 'active'. Why? That's because when you launch a campaign, all campaign data is stored in our databases. If you adjust these critical features while the campaign is active, it disorders and changes the current campaign flow. Those features will be locked as soon as you switch your campaign's status from 'example' to 'active'. ![](https://storage.crisp.chat/Few readers

• How to create a coupon that jumps directly to the validation page

  It is possible to skip specific pages on the coupon and jump immediately to the validation page. Follow my lead to learn how to configure it. Open your coupon in the coupon builder. Let's disable the first page: the home page. Navigate to 'home page' and disable the home page. Make sure that you don't require any claim actions (1). Select 'no action required' (2). ![](https://storage.crFew readers

• Steps to create a one-pager as a regular coupon

  Once a campaign is set up correctly, we recommend duplicating it. This way, you only need to update the issuer and layout settings while keeping the entire flow unchanged. User Flow > Homepage This is the first page of the flow and can include additional information about the campaign if needed. You may also choose to skip this step so that, when the campaign is opened from the directory, the page containing the redirect button opens immediately. Claim Actions Disable the *Claim ActioFew readers

• Where can I adjust the terms&conditions text on my coupon?

  Where can I adjust the terms&conditions text on my coupon? You can adjust those in the general settings, and select "terms" on top.Few readers

• How can I setup split payment transfers with Stripe or PayPal?

  How can I setup split payment transfers with Stripe or PayPal? _Example usage: _ You are building a voucher for a client and you want to transfer 90% to the client's account and 10% to your own account. Manually: You can collect all payments into your own Stripe or PayPal account and pay the balance weekly or monthly to your clients. You can view and export all purchases per voucher in our detailed statistics. Read here how to export all data: https://help.coupontools.com/en/article/hoSome readers

• Can I use your coupons as a landing page for a PPC ad?

  Can I use your Coupons as a landing page for a PPC ad? Sure you can use Coupontools Coupons combined with your ads. With Coupontools Coupons as your landing page you can track back your ads from an ad click to an in-store validation. In this article I'll give you our best practices. Which URL to use? All our Coupons are HTML5 and have a unique URL for every campaign. You can use that URL as a landingspage. Please note you can also use UTM tags in Coupontools to track each individual CSome readers

• How do I add or remove the icons for website, facebook, phone and email on a coupon?

  In this article we will show you how to remove or update social media and other icons of your coupon. Go to the coupon builder. Go to Advanced Settings on the left menu of your coupon builder. In the Advanced Settings section you will see Company and Social Media. Company Here you can add the URL of your website , email address, phone number and/or WhatsApp icon on the coupFew readers

• Can I setup my own local payment provider to accept payments in coupons?

  Yes you can setup your own payment provider. You can see below how that works: Create a coupon and select claim method "make a payment". Select as payment method: "custom URL". Enter here the URL where you want to develop your own payment integration. Example: https://www.yourdomain.com/pay.php Consumer view: The the consumer opens the coupon and on the payment page we will rediSome readers

• How do I setup extra buttons on my validation page of my coupon?

  || This is not a feature you have by default! You will have to contact us in order to have extra buttons on the validation page of your coupon. To setup extra buttons on the validation page, navigate to Validation methods under After Claim of your coupon builder. If you scroll down a little bit you will eventually see 'Show a redirect button (1),(2),(3) and (4) ![](https://storage.crisp.chFew readers

• The coupon preview image is broken or incorrect. Can I update it?

  Yes you can. Go to the coupon overview , edit the coupon. Make a very small change to your coupon title or subtitle by going to Homepage on the left menu of your coupon builder. Save it Remove your last update and save it again. If you now go back to your overview, you'll see a "preview image coming soon" screen for that specific coupon. After 5-10 minutes you should see a new correct preview image.Few readers