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General Platform Questions
Questions about your login credentials, etc
Does Coupontools have price packages between Bronze and Gold?
Yes, we do! Between the and you have 1 upgrade option. Up to 30,000 user interactions for $197 Between the traditional package and the package there are several upgrade options. These upgrade packages increase the amount of user interactions. Up to 100,000 user interactions for $397 Up to 150,000 user interactions for $497 Up to 200,00 user interac
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Which distribution methods and integrations are available for each subscription?
: Distributions: Email Marketing SMS Marketing Website Popups Mobile Marketing Kiosk Social Media QR Codes Mobile Wallet Push Notifications (loyalty cards only) Integrations: Mobile Marketing Kiosk Single Use Codes Smartlinks Unique Code Generator : Every distribution and integration of ${color}[#804000](Bron
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Can I adjust the email sender for emails sent through Coupontools?
By default, the emails sent from our platform, are sent with sender noreply@digicpn.com. Only if you own a custom domain license we are able to adjust that email sender. A 3-steps domain verification is a required step to confirm ownership of a domain DKIM record SPF record Email verification Step 1 : DKIM record Add a new TXT record with the name mandrill._domainkey.yourdomain.com (just replace yourdomain.com with the domain you're setting up). The value for the record should
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What is the difference between the Lite and Advanced coupon builder?
Lite builder: Logo (max 2 logo's can be uploaded) Coupon image You can only change the colors of the coupon Limited claim actions ( Share on Facebook, Enter personal data, Make a payment ) Limited save methods ( Save2Email, Save2PDF, Print coupon ) Limited validation methods ( QR code, Password validation, Validation widget, Locations password validation ) Fixed expiration date. Descriptio
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Can I adjust the amount of campaigns on one of my subaccounts?
Yes, you can increase or decrease the amount of coupons/campaigns they're allowed to put live Here's how you can do it: Go to your sub-account manager in your dashboard 2. click on 'Edit account' 3. Under 'general settings' you'll see that you can adjust the amount of live coupons/ campaigns under 'Max campai
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How to add Google Analytics (GA) or Google Tag Manager (GTM) to a coupon?
Adding Google Analytics Edit your campaign Go to 'Advanced settings' Scroll down until you see Attach pixels or tracking codes to your coupon. You can add your code here and it will be loaded on all pages from the coupon campaign. Here is an example analytics code:
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How can I give my customers a login to view their coupon statistics?
Step 1 - create a subaccount In the control panel, go to "subaccounts" Create a subaccount for the customer and give access rights to statistics. Step 2 - move a coupon to a subaccount After you created a subaccount you can move an existing coupon to a subaccount. You can go to "campaign overview" and select "actions" and "move" Step 3 - send login credentials to your subaccount From the subaccount dashboard you can send an email to your subaccount with his/her login cr
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Can I create coupon templates?
Yes, you can save an existing coupon(campaign) as a template. Here is a visual step-by-step guide: 1: go to the coupon overview of your dashboard 2: on the overview, click on 'Actions' and select 'Example' for one of the coupons you want to save as a template 3: click on the dropdown list, select 'Template' and cl
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Can Coupontools help CPG or FMCG brands with their coupons?
Consumer packaged goods (CPG) is an industry term for merchandise that customers use up and replace on a frequent basis. Examples of consumer packaged goods include food, beverages, cosmetics and cleaning products. CPG can be contrasted with durable goods (DG), an industry term for merchandise that is not consumed or destroyed in use and is generally not replaced until the merchandise experiences a problem. Examples of durable goods include appliances, furniture and automobiles. Coupontools is
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How to setup a custom login URL on your white label account?
Here's what you need to do in order to avoid errors while logging in in your custom login URL: Go to the Branding page under white label of your dashboard In the Branding page under the 'Settings' tab, you'll see that there's an option saying 'Powered by login URL'. There you can enter your custom login URL . Upload your own background image. How to update the login page logo? The logo on the login page is displayed in the control panel and e-mails. Go to White Label and select "Branding". Click on the tab " Logo". How to update the login page colors schem
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How do I save my coupon as a template?
There are 2 ways to save your coupon as a template From the campaign overview On the 'Campaigns' page, you can see your list of the campaigns you have created. On the list, click on 'Actions' on one of your coupons and select 'Example' or 'Active' and a pop up will show up. Click on the drowpdown list and you will see 'Template'  for my sub accounts?
You are able to setup a livechat tool in the dashboard to chat with your subaccounts. To setup the livechat plugin you need to load the integration script. Go to "White Label" Go to "Third-party App Installation" Embed the plugin code here Advanced integration: Some plugins can automatically grab the subaccounts name, email, username etc In our integration example below, you can find how you can pass dynamic content to your integration code. EXAMPLE CODE FOR INTERCOM Don't
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How are coupons secured?
Whether you need your customers to print coupons or using their smartphone to redeem, our technology will ensure it is delivered in the most secure and accessible way possible. We provide several security options that are sure to meet your security requirements. Every coupon automatically has basic protection, based on a cookie and a unique coupon code. Single-use coupons Single-use coupon codes are unique links (one-time promotion links wich are unique to each individu
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Which languages do you support on Coupontools?
We support the following languages: Albanian Arabic Bulgarian Chinese (traditional) Croatian Danish Dutch English French German Hebrew Hungarian Italian Japanese Lithuanian Macedonian Norwegian Persian Polish Portuguese Russian Slovenian Spanish Swahili Swedish Thai Turkish Vietnamese
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Can I make a coupon with a transparant background color?
Yes you can make the background color transparant. To make the main body color and the header/footer color transparant simply slide the transparancy slider from right to left on the color selector See example below: Before using the transparancy slider . There you find the email address sender and sender name. Enter the email address you want to send emails from and enter your company name. (2) Every email sent from this coupon will use that email address and name. ![](https://storage.crisp.chat/users/he
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I forgot my password. How do I reset it?
To reset your password, go to https://www.controlpanel.center/. There you will see 'Forgot password ?', Click on the link and fill in your username and email. If you click on the button 'Send' an email will be sent to you shortly to your email address that you have used to register with. Click on the link of the m
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Can I create a teammate account with restricted access?
Can I create a teammate account with restricted access? Yes, you can create teammates. Go to "settings" and here you will see "teammates" You can create "add teammate" and create a teammate account You can setup which access rights your teammate will have.
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How to remove my browsers cache?
Delete the browser cache on a PC When you browse through the internet and visit different sites, your browser saves several contents and data in temporary storage. This temporary storage is called "cache". To get rid of the fluff you should clear the cache from time to time. In the following step by step guides we will show you how to achieve that in the different browsers on your pc. When Websites are not loaded with the latest data, it could be because you have to delete cached files, in
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