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General Platform Questions
Questions about your login credentials, etc
Does Coupontools have price packages between Bronze and Gold?
Yes, we do! Between the and you have 1 upgrade option. Up to 30,000 user interactions for $197 Between the traditional package and the package there are several upgrade options. These upgrade packages increase the amount of user interactions. Up to 100,000 user interactions for $397 Up to 150,000 user interactions for $497 Up to 200,00 user interac
Which distribution methods and integrations are available for each subscription?
: Distributions: Email Marketing SMS Marketing Website Popups Mobile Marketing Kiosk Social Media QR Codes Integrations: Mobile Marketing Kiosk Single Use Codes Smartlinks Unique Code Generator : Every distribution and integration of Zapier(https://help.coupontools.com/en/article/h
What is the difference between the Lite and Advanced coupon builder?
Lite builder: Logo (max 2 logo's can be uploaded) Coupon image Preset colors Limited claim actions ( Share on Facebook, Enter personal data, Make a payment, Enter personal data + make a payment ) Limited save methods ( Save2Email, Save2PDF, Print coupon ) Limited validation methods ( QR code, Password validation, Validation widget, Locations password validation ) Fixed expiration date. Des
Can I adjust the amount of campaigns on one of my subaccounts?
Yes, you can increase or decrease the amount of coupons/campaigns they're allowed to put live Here's how you can do it: Go to your sub-account manager in your dashboard 2. click on 'Edit account' 3. Under 'general settings' you'll see that you can adjust the amount of live coupons/ campaigns under 'Max campai
Can I adjust the email sender for emails sent through Coupontools?
By default, the emails sent from our platform, are sent with sender firstname.lastname@example.org. Only if you own a custom domain license we are able to adjust that email sender. A 3-steps domain verification is a required step to confirm ownership of a domain DKIM record SPF record Email verification Step 1 : DKIM record Add a new TXT record with the name mandrill._domainkey.yourdomain.com (just replace yourdomain.com with the domain you're setting up). The value for the record should
How can I give my customers a login to view their coupon statistics?
Step 1 - create a subaccount In the control panel, go to "subaccounts" Create a subaccount for the customer and give access rights to statistics. Step 2 - move a coupon to a subaccount After you created a subaccount you can move an existing coupon to a subaccount. You can go to "campaign overview" and select "actions" and "move" Step 3 - send login credentials to your subaccount From the subaccount dashboard you can send an email to your subaccount with his/her login cr
How to add Google Analytics (GA) or Google Tag Manager (GTM) to a coupon?
Adding Google Analytics Edit your campaign Go to 'Advanced settings' Scroll down until you see Attach pixels or tracking codes to your coupon. You can add your code here and it will be loaded on all pages from the coupon campaign. Here is an example analytics code:
How to setup a custom login URL on your white label account?
Here's what you need to do in order to avoid errors while logging in in your custom login URL: Go to the Branding page under white label of your dashboard In the Branding page under the 'Settings' tab, you'll see that there's an option saying 'Powered by login URL'. There you can enter your custom login URL !(https://storage.
Can I create coupon templates?
Yes, you can save an existing coupon(campaign) as a template. Here is a visual step-by-step guide: 1: go to the coupon overview of your dashboard 2: on the overview, click on 'Actions' and select 'Example' for one of the coupons you want to save as a template 3: click on the dropdown list, select 'Template' and cl
Can Coupontools help CPG or FMCG brands with their coupons?
Consumer packaged goods (CPG) is an industry term for merchandise that customers use up and replace on a frequent basis. Examples of consumer packaged goods include food, beverages, cosmetics and cleaning products. CPG can be contrasted with durable goods (DG), an industry term for merchandise that is not consumed or destroyed in use and is generally not replaced until the merchandise experiences a problem. Examples of durable goods include appliances, furniture and automobiles. Coupontools is
How to remove the 'Powered by Coupontools' from my coupon?
Step 1: On the left side of your coupon builder, go to General Settings If you scroll all the way down, you’ll see ‘Powered by name:’ On ‘Powered by name’, remove the text that says ‘coupontools’ !(https://storage.crisp.chat/users/helpdesk/
Can I customize the login page for my customers?
Yes, you can customize the login page logo, colors, background image. How to update the login page background image? Go to "White label". Go to "Branding" and click on the tab "Customize login page" (layout settings). Upload your own background image. How to update the login page logo? The logo on the login page is displayed in the control panel and e-mails. Go to White Label and select "Branding". Click on the tab " Logo". How to update the login page colors schem
Can we use Google's nearby push notifications with beacons?
Google Nearby Beacons On October 25th, 2018, Google announced that Android will discontinue support for Nearby Notifications from December 6th, 2018, citing misuse of the service resulting in irrelevant and spammy marketing messages being delivered as notifications on Android phones. It is unfort
How do I save my coupon as a template?
There are 2 ways to save your coupon as a template From the campaign overview On the 'Campaigns' page, you can see your list of the campaigns you have created. On the list, click on 'Actions' on one of your coupons and select 'Example' or 'Active' and a pop up will show up. Click on the drowpdown list and you will see 'Template' !(https://storage.crisp.chat/users/helpdesk/website/4c4cc617dc0a0c00/i
Can I hire Coupontools to design the coupons for me?
Yes, you can hire someone from the Coupontools design team to make the coupons or images for you if: You don't have enough time Don't know how to create quality images on Photoshop It's too technical You can ask us to create your coupon, coupon image, background image, coupon directory and loyalty cards. If you would like to know what the costs will be to do this then you can ask this as a request You can send an email to email@example.com and write down what specifications the
Who is behind Coupontools?
Coupontools headquarters Coupontools was founded in 2013 by Xtreme Internet Solutions BVBA Xtreme Internet Solutions consists of an experienced team of programmers and creative marketing professionals since 2002. We supply various internet services that allow optimal communication with customers and prospects. We are located in Belgium in the centre of Western Europe. Heirbaan 12A, 3650 Dilsen-Stokkem Belgium !(https://storage.crisp.chat/users/helpdesk/website/4
Can I setup a validity time after the customer has claimed their coupon?
Each coupon has a fixed expiration date. By using a "validity time after claim" you can shift the expiration date based on the users interation. Example usage Create urgency to increase conversions and sales. In the digital age, customer journeys are complex. The buying process meanders between multiple channels and devices. It’s rarely linear. What’s more, the journey to purchase is often lengthy. With such a breadth of choice and range of prices, customers may take days, weeks, or even
How do I archive my coupons?
There are 2 ways to archive your coupons . 1. From the coupon overview On the 'coupon overview' page, you can see your list of the campaigns you have created. On the list, click on 'Actions' and select 'Example' on one of your coupons and a pop-up will show up where you can select 'Archived'. Click on the drowpdown list and you will see 'Archived' !(https://storage.crisp.chat/users/helpdesk/webs
How are coupons secured?
Whether you need your customers to print coupons or using their smartphone to redeem, our technology will ensure it is delivered in the most secure and accessible way possible. We provide several security options that are sure to meet your security requirements. Every coupon automatically has basic protection, based on a cookie and a unique coupon code. Single-use coupons Single-use coupon codes are unique links (one-time promotion links wich are unique to each individu
Can I integrate a support chat (eg Intercom) for my sub accounts?
You are able to setup a livechat tool in the dashboard to chat with your subaccounts. To setup the livechat plugin you need to load the integration script. Go to "White Label" Go to "Third-party App Installation" Embed the plugin code here Advanced integration: Some plugins can automatically grab the subaccounts name, email, username etc In our integration example below, you can find how you can pass dynamic content to your integration code. EXAMPLE CODE FOR INTERCOM Don't
Can I make a coupon with a transparant background color?
Yes you can make the background color transparant. To make the main body color and the header/footer color transparant simply slide the transparancy slider from right to left on the color selector See example below: Before using the transparancy slider !(https://storage.crisp.chat/users/helpdesk/website
Is it possible to remove the Coupontools branding?
Yes, if you have a Silver or Gold subscription you can remove all Coupontools branding. When you have a Bronze subscription you are not able to remove Coupontools branding. General account branding Branding of the complete backend & validation widget Login to the control panel. Go to "White label" and select "Branding". Go to "Powered by" tab. Update those values to your own business. Individual coupon branding "Powered by"-settings at the bottom from each coupon. L
Can I get a notification email if someone has claimed and/or validated their coupon?
Yes, that's possible! Our platform can email you after each claim/validation. To enable it go to advanced settings of your coupon builder and write down your email on 'Notify by email after each claim:' and/or 'Notify by email after each validation:'
Does Coupontools have a photoshop mockup file so I can create my own templates?
Yes, we do! We have a photoshop file that you can download and use to create your own template images. It contains a PSD example for all type of coupons we currently provide. Here is the download link of the Photoshop file: https://www.controlpanel.center/essential/download/psd/mockup.zip
Which languages do you support on Coupontools?
We support the following languages: Albanian Arabic Bulgarian Chinese (traditional) Croatian Danish Dutch English French German Hebrew Hungarian Italian Japanese Lithuanian Macedonian Norwegian Persian Polish Portuguese Russian Slovenian Spanish Swahili Swedish Thai Turkish Vietnamese
Who can I contact if I see that something is not translated or if something is not translated correctly?
You can contact us on the chat support or you can send an email to firstname.lastname@example.org or email@example.com. It will be easier for us if you send us some screenshots so that we know exactly where there are no/incorrect translations.
How many redeem locations can I set up?
The amount of redeem locations within the packages is variable. Here's an overview per package. Within the bronze package, it is possible to have up to 5 different redeem locations. The bronze package is a lightweight package with limited traffic and branding options. If you exceed this package, upgrade to a higher package. e.g. You have a small business with 5 locations. You can create unlimited coupons with max. 5 redeem locations in general. What’s not possible?
Why can't I see the Save2MobileWallet button while testing the coupon on PC?
You can't see these buttons because they're ****. If you scan the QR code of the coupon URL by phone then you will be able to see those buttons. on PC: On mobile device:
What is a kiosk and how do I set one up?
A kiosk is a small, stand-alone booth typically placed in high-traffic areas for business or marketing purposes. Easily integrate a coupon, voucher, coupon directory, or a loyalty card in your mobile marketing kiosk so customers can obtain them either by entering their email address or phone number. You can also use it as an opt-in to collect their email addresses and/or phone numbers. To create a kiosk, go to Integrations on the left menu of your Coupontools dashboard and select **More
I forgot my password. How do I reset it?
To reset your password, go to https://www.controlpanel.center/. There you will see 'Forgot password ?', Click on the link and fill in your username and email. If you click on the button 'Send' an email will be sent to you shortly to your email address that you have used to register with. Click on the link of the m
Can I create a teammate account with restricted access?
Can I create a teammate account with restricted access? Yes, you can create teammates. Go to "settings" and here you will see "teammates" You can create "add teammate" and create a teammate account You can setup which access rights your teammate will have.
How to remove my browsers cache?
Delete the browser cache on a PC When you browse through the internet and visit different sites, your browser saves several contents and data in temporary storage. This temporary storage is called "cache". To get rid of the fluff you should clear the cache from time to time. In the following step by step guides we will show you how to achieve that in the different browsers on your pc. When Websites are not loaded with the latest data, it could be because you have to delete cached files, in