• How to setup a custom login URL on your white label account?

  Here's what you need to do in order to avoid errors while logging in in your custom login URL: Go to the Branding page under white label of your dashboard In the Branding page under the 'Settings' tab, you'll see that there's an option saying 'Powered by login URL'. There you can enter your custom login URL || NOTE: It will not work if you haven't purchased a custom domain from us ![](hSome readers

• What are the image upload specifications?

  Most campaigns require different images with various dimensions. Here's a summary of all possible images for every campaign type. Regular coupon Scratch & Win coupon Spin & Win coupon Slot machine coupon ![Some readers

• How to add Google Analytics (GA) or Google Tag Manager (GTM) to a coupon?

  Adding Google Analytics Edit your campaign Go to 'Advanced settings' Scroll down until you see Attach pixels or tracking codes to your coupon. You can add your code here and it will be loaded on all pages from the coupon campaign. Here is an example analytics code: <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=" height="0" widthSome readers

• Can we use Google's nearby push notifications with beacons?

  Google Nearby Beacons On October 25th, 2018, Google announced that Android will discontinue support for Nearby Notifications from December 6th, 2018, citing misuse of the service resulting in irrelevant and spammy marketing messages being delivered as notifications on Android phones. It is unfortSome readers

• Can I adjust the email sender for emails sent through Coupontools?

  By default, the emails sent from our platform, are sent with sender noreply@digicpn.com. Only if you own a custom domain license we are able to adjust that email sender. A 3-steps domain verification is a required step to confirm ownership of a domain DKIM record SPF record Email verification Step 1 : DKIM record Add a new TXT record with the name mandrill._domainkey.yourdomain.com (just replace yourdomain.com with the domain you're setting up). The value for the record shouldSome readers

• Can I adjust the amount of campaigns on one of my subaccounts?

  Yes, you can increase or decrease the amount of coupons/campaigns they're allowed to put live Here's how you can do it: Go to your sub-account manager in your dashboard click on 'Edit account' Under 'general settings' you'll see that you can adjust the amount of live coupons/ campFew readers

• Can Coupontools help CPG or FMCG brands with their coupons?

  Consumer packaged goods (CPG) is an industry term for merchandise that customers use up and replace on a frequent basis. Examples of consumer packaged goods include food, beverages, cosmetics and cleaning products. CPG can be contrasted with durable goods (DG), an industry term for merchandise that is not consumed or destroyed in use and is generally not replaced until the merchandise experiences a problem. Examples of durable goods include appliances, furniture and automobiles. Coupontools isFew readers

• How do I save my coupon as a template?

  There are 2 ways to save your coupon as a template From the campaign overview On the 'Campaigns' page, you can see your list of the campaigns you have created. On the list, click on 'Actions' on one of your coupons and select 'Status' and a pop up will show up. Here, you can select 'Template' From the coupon builder You can also save your coupon as a template inside the coupon builder. On thFew readers

• How can I give my customers a login to view their coupon statistics?

  Step 1 - create a subaccount In the control panel, go to "subaccounts" Create a subaccount for the customer and give access rights to statistics. Step 2 - move a coupon to a subaccount After you created a subaccount you can move an existing coupon to a subaccount. You can go to "campaign overview" and select "actions" and "move" Step 3 - send login credentials to your subaccount From the subaccount dashboard you can send an email to your subaccount with his/her login crFew readers

• What is a kiosk and how do I set one up?

  A kiosk is a small, stand-alone booth typically placed in high-traffic areas for business or marketing purposes. Easily integrate a coupon, voucher, coupon directory, or a loyalty card in your mobile marketing kiosk so customers can obtain them either by entering their email address or phone number. You can also use it as an opt-in to collect their email addresses and/or phone numbers. To create a kiosk, go to Distribution on the left menu of your Coupontools dashboard and select **KiosFew readers

• Who is behind Coupontools?

  Coupontools headquarters Coupontools was founded in 2013 by Xtreme Internet Solutions BVBA Xtreme Internet Solutions consists of an experienced team of programmers and creative marketing professionals since 2002. We supply various internet services that allow optimal communication with customers and prospects. We are located in Belgium in the centre of Western Europe. Rijksweg 428 3650 Dilsen-Stokkem Belgium ![](https://storage.crisp.chat/users/helpdesk/website/4cFew readers

• Can I setup a validity time after the customer has claimed their coupon?

  Each coupon has a fixed expiration date. By using a "validity time after claim" you can shift the expiration date based on the users interation. Example usage Create urgency to increase conversions and sales. In the digital age, customer journeys are complex. The buying process meanders between multiple channels and devices. It’s rarely linear. What’s more, the journey to purchase is often lengthy. With such a breadth of choice and range of prices, customers may take days, weeks, or evenFew readers

• How to remove the 'Powered by Coupontools' from my coupon?

  Watch the video to learn how to edit the Powered by settings of your Coupon. Watch the video to edit the Powered by of your Coupon Step 1: On the left side of your coupon builder, go to General Settings If you scroll all the way down, you’ll see ‘Powered by name:’ On ‘Powered by nFew readers

• Does Coupontools have a photoshop mockup file so I can create my own templates?

  Yes, we do! We have a photoshop file that you can download and use to create your own template images. It contains a PSD example for all type of coupons we currently provide. Here is the download link of the Photoshop file: https://www.controlpanel.center/essential/download/psd/mockup.zipFew readers

• Can I customize the login page for my customers?

  Yes, you can customize the login page logo, colors, background image. ||| Note: you can only change this when you have a custom domain license. How to update the login page background image? Go to "White label". Go to "Branding" and click on the tab "Customize login page" (layout settings). Upload your own background image. How to update the login page logo? The logo on the login page is displayed in the control panel and e-mails. Go to White Label and select "Branding".Few readers

• Can I integrate a support chat (eg Intercom) for my sub accounts?

  You are able to setup a livechat tool in the dashboard to chat with your subaccounts. To setup the livechat plugin you need to load the integration script. Go to "White Label" Open "Branding" Go to "Third-party App Installation" Embed the plugin code here Advanced integration: Some plugins can automatically grab the subaccounts name, email, username etc In our integration example below, you can find how you can pass dynamic content to your integration code. EXAMPLE CODEFew readers

• How are coupons secured?

  Whether you need your customers to print coupons or using their smartphone to redeem, our technology will ensure it is delivered in the most secure and accessible way possible. We provide several security options that are sure to meet your security requirements. Every coupon automatically has basic protection, based on a cookie and a unique coupon code. Single-use coupons Single-use coupon codes are unique links (one-time promotion links wich are unique to each individuFew readers

• Who can I contact if I see that something is not translated or if something is not translated correctly?

  You can contact us on the chat support or you can send an email to info@coupontools.com or success@coupontools.com. It will be easier for us if you send us some screenshots so that we know exactly where there are no/incorrect translations.Few readers

• How do I archive my coupons?

  There are 2 ways to archive your coupons . 1. From the coupon overview On the 'coupon overview' page, you can see your list of the campaigns you have created. On the list, click on 'Actions' and select 'Example' on one of your coupons and a pop-up will show up where you can select 'Archived'. Click on the drowpdown list and you will see 'Archived' ![](https://storage.crisp.chat/users/helpdesk/websFew readers

• Can I hire Coupontools to design the coupons for me?

  Yes, you can hire someone from the Coupontools design team to make the coupons or images for you if: You don't have enough time Don't know how to create quality images on Photoshop It's too technical You can ask us to create your coupon, coupon image, background image, coupon directory and loyalty cards. If you would like to know what the costs will be to do this then you can ask this as a request You can send an email to success@coupontools.com and write down what specifications theFew readers

• Can I get a notification email if someone has claimed and/or validated their coupon?

  Yes, that's possible! Our platform can email you after each claim/validation. To enable it go to advanced settings of your coupon builder and write down your email on 'Notify by email after each claim:' and/or 'Notify by email after each validation:' | Note: You can also use Zapier do setup other automated aFew readers

• Can I make a coupon with a transparant background color?

  Yes you can make the background color transparant. To make the main body color and the header/footer color transparant simply slide the transparancy slider from right to left on the color selector See example below: Before using the transparancy slider ![](https://storage.crisp.chat/users/helpdesk/websiteFew readers

• On Request Coupontools Features

  In addition to our existing pricing plans and features within those plans, there are also a lot of 'on request features'. I have summarized the most convenient and exciting ones below. COUPON FEATURES Coupon tags Option to label coupons with tags. Mainly used for the admin to have a better and neater coupon overview in the control panel. Redirection button on homepage of your Coupon. Use the Coupon as a Landing Page. You can hyperlink the button to redirect users to another web page.Few readers

• Which languages do you support on Coupontools?

  We support the following languages: Albanian Arabic Bulgarian Chinese (traditional) Croatian Danish Dutch English French German Hebrew Hungarian Italian Japanese Lithuanian Macedonian Norwegian Persian Polish Portuguese Russian Slovenian Spanish Swahili Swedish Thai Turkish Vietnamese || These languages only apply to couponsFew readers

• How to show your company name and email address as sender in your emails

  If you're using our mail system to send mails to your audience, you can customize the email sender address and name. How do you do it? There are 2 options. Follow my lead. Open your coupon builder and navigate to the advanced settings (1). There you find the email address sender and sender name. Enter the email address you want to send emails from and enter your company name. (2) Every email sent from this coupon will use that email address and name. Legacy silver plan ![](https://storageFew readers

• How to switch from pricing plan while in trial period

  While you're in your trial period, you can freely switch from pricing plans to check what plan fits your needs. This is how you do it: Switch button on dashboard Log in to your account. Press on the green 'buy now' button. Click on the switch button from the pricing plan you'd like to switch to. Confirm. Plans & Prices switch option The other way is by navigating to the 'plans & prices' section.Few readers

• Why can't I see the Save2MobileWallet button while testing the coupon on PC?

  You can't see these buttons because they're only visible on mobile devices. If you scan the QR code of the coupon URL by phone then you will be able to see those buttons. on PC: On mobile device:Few readers

• What's the difference between single-use codes and validation codes

  The main difference is that single-use codes are meant for secure and unique distribution while validation codes are meant for secure validation. Single use codes "Single use" security mode. Single use codes have a unique coupon URL for every consumer. e.g. digicpn.com/p/abcdef/1234567890 These coupons can only be accessed via the entire URL and can only be validated once. Those single-use codes have nothing to do with validation, but with distribution. **There are 4 ways to work with singlFew readers

• Coupon & Coupon Directory Translations in Duplicate Flow (On Request)

  The Coupontools Builder offers an AI translation feature for coupons and directories upon request. Follow the steps below to activate and use this function. ** Step 1: Request AI Translations Send us an email (info@coupontools.com) requesting activation of the AI translation feature. Our team will enable the feature for your account. ** Step 2: Access Your Account Once the feature is activated, log in to your Coupontools account. Navigate to the left tab and go to Campaigns oFew readers

• I forgot my password. How do I reset it?

  To reset your password, go to https://www.controlpanel.center/. There you will see 'Forgot password ?', Click on the link and fill in your username and email. If you click on the button 'Send' an email will be sent to you shortly to your email address that you have used to register with. Click on the link of the mFew readers

• Can I create a teammate account with restricted access?

  Can I create a teammate account with restricted access? Yes, you can create teammates. Click on your user name at the top right corner in your dashboard. Here you can choose 'Company Information'. Then click on the tab 'Teammates (1)' and 'Add teammate (2)' A pop up will open. Here you can enter thFew readers

• How to remove my browsers cache?

  Delete the browser cache on a PC When you browse through the internet and visit different sites, your browser saves several contents and data in temporary storage. This temporary storage is called "cache". To get rid of the fluff you should clear the cache from time to time. In the following step by step guides we will show you how to achieve that in the different browsers on your pc. When Websites are not loaded with the latest data, it could be because you have to delete cached files, inFew readers