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General Platform Questions
Questions about your login credentials, etc
Does Coupontools have price packages between Bronze and Gold?
Yes, we do! Bronze package: Up to 10,000 user interactions for $97. Silver package: Up to 50,000 user interactions for $297 Gold package: Up to 250,00 user interactions for $697 For more information about the difference between our default pricing packages, check this article. UPGRADED VERSIONS BETWEEN THE NORMAL PACKAGES Between the and ${color}[#8
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Which distribution methods and integrations are available for each subscription?
: Distributions: Email Marketing SMS Marketing Website Popups Mobile Marketing Kiosk Social Media QR Codes Mobile Wallet Push Notifications (loyalty cards only) Integrations: Mobile Marketing Kiosk Single Use Codes Smartlinks Unique Code Generator : Every distribution and integration of ${color}[#804000](Bron
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What are the image upload specifications?
Most campaigns require different images with various dimensions. Here's a summary of all possible images for every campaign type. Regular coupon Scratch & Win coupon Spin & Win coupon Slot machine coupon  for my sub accounts?
You are able to setup a livechat tool in the dashboard to chat with your subaccounts. To setup the livechat plugin you need to load the integration script. Go to "White Label" Open "Branding" Go to "Third-party App Installation" Embed the plugin code here Advanced integration: Some plugins can automatically grab the subaccounts name, email, username etc In our integration example below, you can find how you can pass dynamic content to your integration code. EXAMPLE CODE
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Who is behind Coupontools?
Coupontools headquarters Coupontools was founded in 2013 by Xtreme Internet Solutions BVBA Xtreme Internet Solutions consists of an experienced team of programmers and creative marketing professionals since 2002. We supply various internet services that allow optimal communication with customers and prospects. We are located in Belgium in the centre of Western Europe. Heirbaan 12A, 3650 Dilsen-Stokkem Belgium . Upload your own background image. How to update the login page logo? The logo on the login page is displayed in the control panel and e-mails. Go to White Label and select "Branding". Click on the tab " Logo". How to update the login page colors schem
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Can I hire Coupontools to design the coupons for me?
Yes, you can hire someone from the Coupontools design team to make the coupons or images for you if: You don't have enough time Don't know how to create quality images on Photoshop It's too technical You can ask us to create your coupon, coupon image, background image, coupon directory and loyalty cards. If you would like to know what the costs will be to do this then you can ask this as a request You can send an email to success@coupontools.com and write down what specifications the
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Which languages do you support on Coupontools?
We support the following languages: Albanian Arabic Bulgarian Chinese (traditional) Croatian Danish Dutch English French German Hebrew Hungarian Italian Japanese Lithuanian Macedonian Norwegian Persian Polish Portuguese Russian Slovenian Spanish Swahili Swedish Thai Turkish Vietnamese
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Is it possible to remove the Coupontools branding?
Yes, if you have a Silver or Gold subscription you can remove all Coupontools branding. When you have a Bronze subscription you are not able to remove Coupontools branding. General account branding Branding of the complete backend & validation widget Login to the control panel. Go to "White label" and select "Branding". Go to "Powered by" tab. Update those values to your own business. Individual coupon branding "Powered by"-settings at the bottom from each coupon. L
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Who can I contact if I see that something is not translated or if something is not translated correctly?
You can contact us on the chat support or you can send an email to info@coupontools.com or success@coupontools.com. It will be easier for us if you send us some screenshots so that we know exactly where there are no/incorrect translations.
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Does Coupontools have a photoshop mockup file so I can create my own templates?
Yes, we do! We have a photoshop file that you can download and use to create your own template images. It contains a PSD example for all type of coupons we currently provide. Here is the download link of the Photoshop file: https://www.controlpanel.center/essential/download/psd/mockup.zip
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How do I archive my coupons?
There are 2 ways to archive your coupons . 1. From the coupon overview On the 'coupon overview' page, you can see your list of the campaigns you have created. On the list, click on 'Actions' and select 'Example' on one of your coupons and a pop-up will show up where you can select 'Archived'. Click on the drowpdown list and you will see 'Archived' . There you find the email address sender and sender name. Enter the email address you want to send emails from and enter your company name. (2) Every email sent from this coupon will use that email address and name. ![](https://storage.crisp.chat/users/he
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The Coupontools affiliate program - How to become a Coupontools Affiliate
Did you already know that Coupontools has an Affiliate Program that allows you to recommend our services and earn money for every paying customer you refer? Let me show you how it works. Where to find it? It's located at your Coupontools account in the left menu. How does it work? The only thing your have to d
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How to switch from pricing plan while in trial period
While you're in your trial period, you can freely switch from pricing plans to check what plan fits your needs. This is how you do it: Switch button on dashboard Log in to your account. Press on one of the green 'switch plan' button. Click on the switch button from the pricing plan you'd like to switch to. Confirm. Plans & Prices switch option The other way is by navigating to the 'plans
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What happens if I exceed my user interactions in my package?
In our pricing plans there's a predefined number of user interactions included. More information about what defines a user interactions is provided in this article. Default packages: Bronze = 10 000 user interactions SIlver = 50 000 user interactions Gold = 250 000 user interactions There are also package between our default packages if you need more user interactions: Between bronze and silver: Bro
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What's the difference between single-use codes and validation codes
The main difference is that single-use codes are meant for secure and unique distribution while validation codes are meant for secure validation. Single use codes "Single use" security mode. Single use codes have a unique coupon URL for every consumer. e.g. digicpn.com/p/abcdef/1234567890 These coupons can only be accessed via the entire URL and can only be validated once. Those single-use codes have nothing to do with validation, but with distribution. **There are 4 ways to work with singl
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I forgot my password. How do I reset it?
To reset your password, go to https://www.controlpanel.center/. There you will see 'Forgot password ?', Click on the link and fill in your username and email. If you click on the button 'Send' an email will be sent to you shortly to your email address that you have used to register with. Click on the link of the m
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Can I create a teammate account with restricted access?
Can I create a teammate account with restricted access? Yes, you can create teammates. Go to "settings" and here you will see "teammates" You can create "add teammate" and create a teammate account You can setup which access rights your teammate will have.
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How to remove my browsers cache?
Delete the browser cache on a PC When you browse through the internet and visit different sites, your browser saves several contents and data in temporary storage. This temporary storage is called "cache". To get rid of the fluff you should clear the cache from time to time. In the following step by step guides we will show you how to achieve that in the different browsers on your pc. When Websites are not loaded with the latest data, it could be because you have to delete cached files, in
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